Customer Success Manager
kofileinc
Customer Success Associate
hirehangar· Clients
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Associate
Full-time · Remote (U.S. Eastern Time core hours)
Position Overview
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
Daily Focus
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.
What Sets the Ideal Candidate Apart
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Frequently Asked Questions
What is the salary for the Customer Success Associate role at hirehangar?
The listed salary for this Customer Success Associate position at hirehangar is USD 800–2K. This is a remote Contract role.
Is the Customer Success Associate job at hirehangar remote?
Yes, this Customer Success Associate position at hirehangar is remote, with team members based in Chile - Santiago, Columbia - Medellín, Ethiopia - Addis Ababa, South Africa - Johannesburg. You can work from home or anywhere in the supported regions.
Is the Customer Success Associate role at hirehangar full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Success Associate role in the Clients department at hirehangar.
Which team or department does the Customer Success Associate at hirehangar belong to?
This Customer Success Associate position is part of the Clients department at hirehangar. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Associate position at hirehangar?
Click the "Apply Now" button on this page. You will be redirected to hirehangar's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Associate job at hirehangar posted?
This Customer Success Associate position at hirehangar was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Associate
hirehangar · 💰 USD 800–2K
You'll be redirected to hirehangar's official application page on Ashby ATS.