Customer Success Manager
RenesasElectronics
Customer Success Analyst
sodalessolutions· Delivery
About this role
Job Description
The Customer Success Analyst plays a critical role in driving customer retention, satisfaction, and growth by leveraging data, insights, and cross-functional collaboration. This position is responsible for analyzing customer health metrics, identifying trends and risks, supporting customer success initiatives, and providing actionable recommendations that improve the customer experience and business outcomes.
Responsibilities
- Monitor and analyze customer health scores, usage data, renewal metrics, and engagement trends.
- Develop dashboards and reports to track customer success KPIs.
Identify at-risk customers and provide recommendations for proactive intervention. - Analyze churn, retention, and expansion opportunities.
- Serve as a point of contact for customer inquiries, product questions, and escalations.
- Monitor and analyze support ticket trends to identify recurring customer issues and opportunities for process improvement.
- Collaborate with Technical Support, Product, and Engineering teams to ensure timely resolution of customer concerns.
- Track support SLAs and customer response times to maintain high service standards.
- Assist in managing escalated customer cases and provide proactive communication throughout the resolution process.
- Document customer-reported issues, feedback, and feature requests to support product enhancements.
- Conduct root-cause analysis of support cases and recommend preventative measures.
- Partner with Customer Success Managers (CSMs) to optimize customer lifecycle management.
- Support onboarding, adoption, renewal, and customer advocacy initiatives.
- Track customer engagement and product utilization.
Assist in developing customer success strategies based on data-driven insights. - Communicate customer needs and trends to internal stakeholders
- Support process improvement initiatives that enhance operational efficiency and customer experience
Qualifications
• Degree in computer science or business management and related fields
• 3+ years of BA experience
• Familiar with Agile methodology, ASAP methodology and Design Thinking
• Having excellent problem-solving skills to identify improvement opportunities and suggest product road maps
• Ability to work as an individual contributor as well as a team player
• Requires cross platform integration knowledge
• Experience with SAP technologies is a plus
• Experience with full life-cycle implementations
Frequently Asked Questions
Is the salary disclosed for the Customer Success Analyst position at sodalessolutions?
The salary for this Customer Success Analyst role at sodalessolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Analyst position at sodalessolutions located?
This Customer Success Analyst role at sodalessolutions is based in Hybrid, Toronto, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Analyst role at sodalessolutions full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success Analyst role in the Delivery department at sodalessolutions.
Which team or department does the Customer Success Analyst at sodalessolutions belong to?
This Customer Success Analyst position is part of the Delivery department at sodalessolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Analyst position at sodalessolutions?
Click the "Apply Now" button on this page. You will be redirected to sodalessolutions's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Success Analyst job at sodalessolutions posted?
This Customer Success Analyst position at sodalessolutions was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Analyst
sodalessolutions
You'll be redirected to sodalessolutions's official application page on bamboohr.