Customer Success & Account Manager — AI Agents

getwingapp· Global
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📍 APACFull Time

About this role

About Central
Central builds AI agents that do real work for businesses. Our agents are designed to answer phones, book appointments, look up records, follow up with customers, transfer calls, and integrate into scheduling and healthcare systems. As we rapidly expand into back-office workflows, we are looking for a passionate Customer Success & Account Manager to join our fully remote team.
In this role, you will own the customer relationship post-signature, ensuring a smooth onboarding process, facilitating adoption, and driving retention and expansion. You'll be responsible for configuring AI agents and troubleshooting issues before escalating to engineering. We value swift action, and your efforts will directly impact customer satisfaction and business growth.

Responsibilities

  • Own a book of customers, understanding their live status, issues, and opportunities.
  • Act swiftly to address customer questions, open items, and implementation blockers.
  • Facilitate customer onboarding by configuring AI agents and connecting supported systems.
  • Test configurations and ensure everything is functioning before customer launch.
  • Troubleshoot issues independently, escalating only when necessary.
  • Document customer interactions and recurring problems to improve processes.
  • Conduct onboarding, implementation, and check-in calls with customers.
  • Monitor account health and identify churn risks early.
  • Recognize opportunities for account growth by understanding customer needs.
  • Provide feedback to the product team regarding recurring issues and potential automation opportunities.

Requirements

  • 2+ years of experience in a customer-facing B2B software role.
  • Proven track record of managing customer accounts independently.
  • Excellent spoken and written English communication skills.
  • Experience in configuring software applications.
  • Technical proficiency to troubleshoot and learn new software.
  • Strong organizational skills to manage multiple accounts and open items effectively.
  • Experience in retention, renewal, and expansion conversations.
  • Genuine interest in AI and its applications in business operations.
  • Ability to work during US business hours.

Nice to Have

  • Familiarity with workflow builders, automation, or no-code tools.
  • Experience with APIs, webhooks, or third-party integrations.
  • Knowledge of telephony systems, VoIP, and related technologies.
  • Background in healthcare operations or related systems.
  • Startup experience with adaptability to changing priorities.
  • Experience with customer retention or upselling targets.
  • Hands-on experience building or automating processes using AI.

About the Role

  • The role requires a proactive approach to customer management and a commitment to resolving issues quickly.
  • You'll be expected to move customer interactions forward the same day, ensuring no item remains unresolved without follow-up.
  • This position offers the opportunity to directly influence customer satisfaction and the development of our AI products.
  • As Central expands its offerings, your input on customer needs will help shape future product developments.

Benefits

  • Fully remote work environment with opportunities to collaborate with a diverse team.
  • Access to ongoing professional development and learning opportunities.
  • Competitive compensation package based on experience.
  • Opportunity to work in a fast-paced, innovative company at the forefront of AI technology.
  • Culture of open communication and continuous improvement.
  • Involvement in shaping the future of AI solutions for businesses.
We are an equal opportunity employer and value diversity at our company. We encourage all qualified candidates to apply and look forward to exploring your potential with Central.

Frequently Asked Questions

Is the salary disclosed for the Customer Success & Account Manager — AI Agents position at getwingapp?
The salary for this Customer Success & Account Manager — AI Agents role at getwingapp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success & Account Manager — AI Agents position at getwingapp located?
This Customer Success & Account Manager — AI Agents role at getwingapp is based in APAC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success & Account Manager — AI Agents role at getwingapp full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Success & Account Manager — AI Agents role in the Global department at getwingapp.
Which team or department does the Customer Success & Account Manager — AI Agents at getwingapp belong to?
This Customer Success & Account Manager — AI Agents position is part of the Global department at getwingapp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success & Account Manager — AI Agents position at getwingapp?
Click the "Apply Now" button on this page. You will be redirected to getwingapp's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success & Account Manager — AI Agents job at getwingapp posted?
This Customer Success & Account Manager — AI Agents position at getwingapp was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success & Account Manager — AI Agents
getwingapp
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