Customer Success
dhan· Customer Success
About this role
Role Summary:
Raise is built on this core philosophy, we will bring exceptionally great products, awesome user experience and best-in-class customer service to our users.
We started with our first consumer product, Dhan, an investment and trading platform launched in November 2021. Today, Dhan ranks #8 amongst stock brokers in India and continues to be one of the fastest-growing platforms in the investment and trading ecosystem.
In September 2026, Dhan was also recognised as Fintech Startup of the Year at the Global Fintech Festival, reflecting the innovation, product excellence and customer focus that continue to shape the platform. Backed by a passionate team of builders, believers, designers and problem-solvers, we are building a trusted ecosystem of financial products that empowers millions of users to make smarter financial decisions.
As part of our Customer Success team, you will play a key role in delivering seamless support,
resolving customer queries, and building long-term customer trust. Working closely with cross
functional teams, you will contribute to enhancing customer satisfaction, improving processes, and
ensuring an exceptional end-to-end customer experience. If you are passionate about helping
people, thrive in a fast-paced environment, and enjoy solving problems, we'd love to have you on
our team.
Responsibilities :
• Customer Interaction: Respond to customer queries and concerns promptly and
professionally.
• Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal
teams.
• Product Knowledge: Maintain deep knowledge of the company’s products, services, policies,
and procedures.
• Customer Satisfaction: Ensure a positive customer experience and strive for first-contact
resolution.
• Documentation: Log interactions and updates accurately in the CRM system.
• Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT
(Customer Satisfaction Score), etc.
• Team Collaboration: Work with other departments (technical, product, etc.) to resolve
customer issues.
• Feedback Collection: Record customer feedback and suggestions for product/service
improvement.
What We're Looking For :
• 0–8 years of experience in Customer Service, Customer Success, Broking, Securities, Mutual
Fund, Trading, Wealth Insurance, InsurTech, BFSI, or related domains.
• Strong verbal and written communication skills.
• A customer-first mindset with empathy, ownership, and problem-solving ability.
• Ability to thrive in a fast-paced environment and adapt to new challenges.
Shift Timings & Work Schedule
To ensure seamless customer support, the team operates on a rotational shift schedule:
8:00 AM – 5:00 PM
9:00 AM – 6:00 PM
11:00 AM – 8:00 PM
1:00 PM – 10:00 PM
3:00 PM – 12:00 AM
This role follows a rotational weekly-off schedule and includes weekend working as part of the team
roster.
We are a start-up organization focused on fast growth with quality products; hence, the ability to work in a fast-paced environment goes without saying!
Our People & Culture:
People and culture are the most important aspects of our business.
We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits:
• Be super obsessed about ensuring customer satisfaction.
(We are here because of our customers, and will be here only if we serve our customers)
• We have a single opportunity to serve.
(Our customers will give us one opportunity to serve - we can’t let them down. Be it product, uptimes, customer service or any interaction we have to deliver a wow experience.)
• Respect your work, your team, your co-workers and our customers.
(The only way to get respect is to give it first)
• Speed is all that matters. Ship right and ship faster.
(You either help the team move ahead fast, or you slow it down. We prefer the first.)
• Humility & politeness over arrogance & over-confidence.
(If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.)
• Quality over quantity.
(It is fine if you pick up a few things to do, but do them exceedingly well.)
• Make your hands dirty irrespective of who you are.
(Our CEO responds to customers every day. Our CTO codes every day. This is us.)
• Talent and Competency over Credentials.
• Entrepreneurial, ownership driven and disciplined.
(We trust you to help us gain and retain the trust of our customers and our stakeholders)
• Less words, more action.
(Believe in something? show it by doing things. Not just by talking about it)
• Flat hierarchy with open culture & conversations.
(You are among all of us, and we all are with you)
• Passionate about the business you are a part of.
(Do it because you are passionate about it, not because it’s your job.)
• Raise is an equal opportunity employer.
(We celebrate diversity and inclusion.
Why Join Raise?
We’ve been recognised as a Great Place to Work for three consecutive years, reflecting the culture we’ve built and the way we work together. At Raise, you’ll experience a flat hierarchy, open conversations, high ownership and a strong bias for action. We value people who bring passion, humility and curiosity to their work, and who care deeply about building great products and creating meaningful customer impact.
We believe in growth with ownership, speed with thoughtfulness and ambition with humility. We celebrate wins, learn from challenges and give people the ownership and responsibility to build and make an impact. If you enjoy building from the ground up, working with passionate people, and being part of a high-growth fintech ecosystem, Raise offers an environment where you can do meaningful work and grow with the business.
About Raise Financial Services
Raise Financial Services is building technology-led financial products and infrastructure for India’s financially aware and digitally savvy consumers.
Our ecosystem spans multiple aspects of financial services, with Dhan as our flagship investment and trading platform. Alongside Dhan, we are building and scaling businesses across the financial ecosystem, including Millions, Upsurge, Filter Coffee, Stratzy, Pluto Insurance, Fuzz and several other emerging products and platforms.
Our ambition is to build a trusted ecosystem of financial products and experiences that make investing, trading, wealth creation and other financial services simpler, smarter and more accessible
Our philosophy is simple:
- Build great products.
- Deliver awesome experiences.
- Provide exceptional customer service.
Location: Goregaon West, Mumbai
Explore More:
- Connect with us: www.raiseholding.co
- Learn more about our Investing & Trading Platform – www.dhan.co
- Follow our Instagram page #LifeatRaise for a glimpse into our people and latest culture happenings.
Apply for the Role:
If you are excited about building and scaling one of India's most ambitious consumer fintech ecosystems, we would love to hear from you.
Send your resume to: hr@dhan.co
Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace.
Frequently Asked Questions
Is the salary disclosed for the Customer Success position at dhan?
The salary for this Customer Success role at dhan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success position at dhan located?
This Customer Success role at dhan is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success role at dhan full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Success role in the Customer Success department at dhan.
Which team or department does the Customer Success at dhan belong to?
This Customer Success position is part of the Customer Success department at dhan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success position at dhan?
Click the "Apply Now" button on this page. You will be redirected to dhan's official application portal hosted on keka where you can submit your application directly.
When was the Customer Success job at dhan posted?
This Customer Success position at dhan was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success
dhan
You'll be redirected to dhan's official application page on keka.