Customer Solution Architect III

Overview

Customer Solution Architects are a strategic part RealPage’s growth and transformation. This unique team leverage industry expertise and in-depth RealPage solution knowledge/thought leadership to connect customer business requirements and functional capabilities of our technology platform to create enabled customers, partners, and teammates.  This team creates innovative solutions that scale and optimize how RealPage and our customers do business.

What you’ll do

As a Customer Solution Architect III, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, willingness to adopt AI to analyze and optimize customer solutions and thrives on taking ownership and driving success. The CSA III is considered a SME level ambassador over two or more RealPage solutions.

Responsibilities

PRIMARY RESPONSIBILITIES

• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
• Work cooperatively with others across the organization to achieve shared objectives

Qualifications

REQUIRED KNOWLEDGE/SKILLS/ABILITIES: 

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 5 years of experience in account management/support, product management/development, end-user communication from the CSA II level role or equivalent within RealPage
• Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
• Demonstrated proficiency configuring and deploying SaaS-based applications that scale and prove ROI
• Strong understanding of property management required at both the corporate and property level
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
• Ability to travel up to 10%

PREFERED KNOWLEDGE/SKILLS/ABILITIES: 

• Advanced understanding of the multifamily industry and Affordable Housing programs
• Prior experience with RealPage OneSite Leasing & Rents and Document Management is required  
• 5-7 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
• Project management experience/ability to lead business discovery workshops
• Technical writing acumen and ability to author custom statements of work
• Understanding of development life cycle and ability to architect complex technical solutions
• Experience planning, managing, and performing integration design, testing, and deployment

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Salary and Benefits:

RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

Pay Range