Customer Services Representative
crownholdings
Customer Services Representative
cae· 112 CAE Flight Services Austria GmbH
About this role
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.
Description
Join our Business Aviation Training Centre in Vienna (Schwechat) as a Customer Services Representative, where you'll be part of our global Business Aviation Training team.
We have recently opened our newest business aviation training centre in Vienna, Austria. Be part of a growing team supporting world-class training operations. CAE currently operates six state-of-the-art Full Flight Simulators in Vienna, including the Global 7500, Global 6000, Challenger 350, PC-24, Phenom 100, and Phenom 300. The 8,000-square-metre facility has capacity for future expansion and is purpose-built to deliver advanced pilot training in Central Europe.
The role we are offering you
The Customer Services Representative (CSR) is responsible for delivering an exceptional customer experience and supporting the daily operations of the Training Centre. As the first point of contact for customers and visitors, the CSR works closely with internal teams to ensure smooth operations and a high standard of service.
Key Responsibilities
- Welcome customers and visitors to the Training Centre, ensuring registration and security procedures are followed.
- Act as the primary point of contact for customers and visitors throughout their time at the Training Centre.
- Collaborate with internal departments to ensure customer service expectations are consistently met.
- Support the resolution of customer inquiries, issues, and complaints, ensuring appropriate follow-up.
- Perform administrative duties that support customers throughout the training process.
- Assist with customer surveys, including encouraging participation and supporting data collection and reporting.
- Manage stock levels and ordering of CAE-branded merchandise for the Training Centre.
- Support customer events and other Training Centre activities.
- Perform reception and front desk duties.
- Manage multiple priorities while maintaining a high level of customer service in a fast-paced operational environment.
- Carry out other duties as required.
Minimum Qualifications
- GCSE English and Maths (or equivalent).
- Proficiency in Microsoft Office applications, including Word and Excel.
- Excellent interpersonal and communication skills.
- Organized with a collaborative, team-oriented approach.
- Strong ability to multitask and manage competing priorities.
- High attention to detail and accuracy.
- Strong commitment to quality and customer satisfaction.
- Ability to adapt to changing priorities and operational requirements.
- Ability to maintain a customer-focused approach under pressure.
- Reliable, professional, and comfortable working onsite full-time.
- Availability to support early morning start times.
Preferred Qualifications
- German language skills.
- Previous experience in aviation and/or operational environments.
- Previous experience in front desk, hospitality, customer service, administration, or training centre environments.
- Experience within the aviation industry and/or flight simulation environment.
- Experience supporting customers in an international or multicultural environment.
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About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
RegularEqual Opportunity & Accommodations
CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email CAECarrieres-Careers@cae.com if needed.
Data Privacy
As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Frequently Asked Questions
Is the salary disclosed for the Customer Services Representative position at cae?
The salary for this Customer Services Representative role at cae is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Services Representative position at cae located?
This Customer Services Representative role at cae is based in Vienna - CAE Training Services Austria. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Services Representative role at cae full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Services Representative role in the 112 CAE Flight Services Austria GmbH department at cae.
Which team or department does the Customer Services Representative at cae belong to?
This Customer Services Representative position is part of the 112 CAE Flight Services Austria GmbH department at cae. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Services Representative position at cae?
Click the "Apply Now" button on this page. You will be redirected to cae's official application portal hosted on workday where you can submit your application directly.
When was the Customer Services Representative job at cae posted?
This Customer Services Representative position at cae was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Services Representative
cae
You'll be redirected to cae's official application page on Workday.