Customer Service Team Lead
About this role
- Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices. Provides support for other departments and branches as needed. Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.
- Gratifies and astonishes customers with service excellence. Demonstrates knowledge, experience and understanding of distribution. Develops results-oriented customer service strategies. Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests. Sets and tracks goals.
- Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.
- Expands product knowledge utilizing all available sources. Keeps self-current regarding industry trends, practices, news.
- Supports and participates in company total quality process.
- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.
- Bilingual – fluent verbal and written in local language and English. Additional languages may be required.
- Proficient typing and math skills including currency conversions and profit margins.
- Professional writing and presentation skills.
- PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.
- Internet savvy and familiarity with E-Commerce.
- Bachelor’s Degree in any field.
- Internal candidates:
- Minimum 1 year as a highly performing Lead/Coordinator or a total of 2 years as a highly performing Mouser employee.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Team Lead position at Mouser?
The salary for this Customer Service Team Lead role at Mouser is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Team Lead position at Mouser located?
This Customer Service Team Lead role at Mouser is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Team Lead role at Mouser full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Team Lead role at Mouser.
How do I apply for the Customer Service Team Lead position at Mouser?
Click the "Apply Now" button on this page. You will be redirected to Mouser's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Team Lead job at Mouser posted?
This Customer Service Team Lead position at Mouser was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Team Lead
Mouser
You'll be redirected to Mouser's official application page on oraclecloud.