Customer Service Supervisor
Concord Servicing
Customer Service Supervisor
Linah Group· Commercial
About this role
· Key Responsibilities:
o Handle complex or escalated customer complaints.
o Ensure timely and effective resolution of customer inquiries and complaints.
o Analyze customer feedback and service data to identify trends.
o Develop and implement strategies to improve service quality.
o Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes.
o Document customer interactions, feedback, and resolutions accurately.
Compile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service quality
- Bachelor’s degree in any relevant field from a reputable company
- Very good command of written and spoken English is a must.
- from 5 to 7 years of experience of call center and a customer service service is required.
- Strong problem solving and stakeholders management skills.
- Experience in retail or e-commerce in FMCGs is preferrable.
- Ability to create a maintain high customer satisfaction levels.
- Dokki or nearby residents
- Employee social and medical insurance
- SIM card provided
- Annual bonus upon KPIs
Frequently Asked Questions
Is the salary disclosed for the Customer Service Supervisor position at Linah Group?
The salary for this Customer Service Supervisor role at Linah Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Supervisor position at Linah Group located?
This Customer Service Supervisor role at Linah Group is based in Dokki, Al Qāhirah, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Supervisor role at Linah Group full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Supervisor role in the Commercial department at Linah Group.
Which team or department does the Customer Service Supervisor at Linah Group belong to?
This Customer Service Supervisor position is part of the Commercial department at Linah Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Supervisor position at Linah Group?
Click the "Apply Now" button on this page. You will be redirected to Linah Group's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Supervisor job at Linah Group posted?
This Customer Service Supervisor position at Linah Group was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Supervisor
Linah Group
You'll be redirected to Linah Group's official application page on workable.