Customer Service Specialist (Ecommerce) (Remote)
VASL· Administration
About this role
Title: Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview:
We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
We’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat
- Assist with orders, shipping, returns, and product questions
- Manage shipments using ShipStation
- Troubleshoot delivery issues and order errors
- Process refunds, replacements, and updates
- Answer reviews
AI & Automation (Key Part of Role) - Identify repetitive customer questions and patterns
- Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
- Create and refine response templates and knowledge base content
- Train and improve AI responses to match brand voice
- Monitor performance and suggest improvements to reduce support volume
Requirements: - 1–3 years of eCommerce customer service experience
- Must be proficient in ShipStationStrong written and verbal communication skills
- Comfortable handling both calls and high-volume email support
- Interest or experience in AI tools, automation, or process improvement
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist (Ecommerce) (Remote) position at VASL?
The salary for this Customer Service Specialist (Ecommerce) (Remote) role at VASL is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Specialist (Ecommerce) (Remote) job at VASL remote?
Yes, this Customer Service Specialist (Ecommerce) (Remote) position at VASL is remote, with team members based in San Francisco, California, United States of America. You can work from home or anywhere in the supported regions.
Is the Customer Service Specialist (Ecommerce) (Remote) role at VASL full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Specialist (Ecommerce) (Remote) role in the Administration department at VASL.
Which team or department does the Customer Service Specialist (Ecommerce) (Remote) at VASL belong to?
This Customer Service Specialist (Ecommerce) (Remote) position is part of the Administration department at VASL. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist (Ecommerce) (Remote) position at VASL?
Click the "Apply Now" button on this page. You will be redirected to VASL's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Service Specialist (Ecommerce) (Remote) job at VASL posted?
This Customer Service Specialist (Ecommerce) (Remote) position at VASL was posted on Jul 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist (Ecommerce) (Remote)
VASL
You'll be redirected to VASL's official application page on freshteam.