Customer Service Specialist
dpdgroupuk1
Customer Service Specialist
STEP, Inc.· Housing Options
About this role
Customer Service Specialist
Utilities Assistance Program | STEP, Inc.
Make a difference in your community every day.
Do you enjoy helping people, solving problems, and providing outstanding customer service? STEP, Inc. is seeking a Customer Service Specialist to join our Utilities Assistance Program. In this important role, you'll assist individuals and families in accessing utility assistance programs, community resources, and support services that help improve their quality of life.
If you're detail-oriented, compassionate, organized, and thrive in a fast-paced environment where every interaction matters, we'd love to hear from you.
What You'll Do
As a Customer Service Specialist, you will:
- Welcome customers and visitors with professionalism and courtesy.
- Answer phones, respond to inquiries, and connect individuals with appropriate resources.
- Assist customers with applications, eligibility screenings, and program enrollment.
- Gather, verify, and accurately enter customer information into agency databases.
- Educate customers about utility assistance programs and available community services.
- Review and maintain customer records while ensuring confidentiality.
- Process referrals, recertifications, and program documentation.
- Collaborate with team members to provide exceptional customer support.
- Help individuals navigate services that address essential household needs.
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To view the full job description, please click here or copy and paste the full web address into your browser:
https://www.stepcorp.org/file_download/7fe19c5b-6470-450d-bf6d-b4b23c7c9ff1
Pay Rate: $18.09
Schedule: 20 hours per week - flexible (5 days x 4 hours or 4 days x 5 hours); start time also flexible within regular office hours
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Ready to Apply?
If you're passionate about customer service and want to make a positive difference in the lives of others, we encourage you to apply today and become part of the STEP team.
STEP, Inc. is an Equal Opportunity Employer.
Required Qualifications
- High school diploma or GED.
- At least one year of office or administrative experience.
- Strong communication and customer service skills.
- Experience with data entry, databases, spreadsheets, and general computer applications.
- Ability to maintain accuracy and attention to detail while managing multiple tasks.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at STEP, Inc.?
The salary for this Customer Service Specialist role at STEP, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at STEP, Inc. located?
This Customer Service Specialist role at STEP, Inc. is based in Williamsport, Pennsylvania, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at STEP, Inc. full-time or part-time?
This is listed as a Part time position. It is posted as a Customer Service Specialist role in the Housing Options department at STEP, Inc..
Which team or department does the Customer Service Specialist at STEP, Inc. belong to?
This Customer Service Specialist position is part of the Housing Options department at STEP, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at STEP, Inc.?
Click the "Apply Now" button on this page. You will be redirected to STEP, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Specialist job at STEP, Inc. posted?
This Customer Service Specialist position at STEP, Inc. was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
STEP, Inc.
You'll be redirected to STEP, Inc.'s official application page on workable.