Customer Service Specialist

Position Summary

📍 Location: Brookwood Hospital Main Entrance🕐 Schedule: Monday-Friday | 5:00 AM – 1:30 PM🏥 Department: Patient Services / Surgical Services

Join a team that is passionate about delivering an exceptional patient experience from the very first interaction. We are seeking a Customer Service Specialist who thrives in a fast-paced healthcare environment and enjoys helping patients, families, physicians, and staff navigate the surgical experience with confidence and compassion.

Based at the main entrance of Brookwood Hospital, this role plays a vital part in directing patient flow, supporting communication throughout the surgical process, and ensuring every patient receives outstanding service and care. This position is ideal for someone with a friendly, professional demeanor and a genuine passion for helping others.

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Responsibilities

What You'll Do

• Serve as a welcoming and supportive resource for surgical patients and their families
• Assist with coordinating and directing patient flow throughout the surgical process
• Address patient concerns and help facilitate prompt resolution of service-related issues
• Communicate effectively with patients, physicians, nursing staff, and hospital departments
• Maintain accurate documentation while protecting patient confidentiality
• Support patient satisfaction initiatives and contribute to a positive patient experience
• Build strong working relationships across departments to ensure seamless communication and care

Qualifications

Qualifications

• High school diploma or equivalent required
• Associate degree preferred
• Previous customer service experience preferred, but not required
• Healthcare experience is a plus, but not required

What We're Looking For

• Patient-focused personality with a positive, enthusiastic attitude
• Strong communication and interpersonal skills
• Ability to remain calm, professional, and compassionate in a fast-paced environment
• Excellent problem-solving and customer service abilities
• Strong organizational skills and attention to detail
• Proficiency with basic computer applications