Customer Service Specialist
Moyasar Financial Company· Customer Services
About this role
About the Role
We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.
You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.
What You’ll Do
- Handle merchant and customer inquiries through phone, email, and ticketing systems.
- Support merchants with questions related to our payment services and processes.
- Troubleshoot issues and coordinate with the right internal teams for resolution.
- Track and follow up on cases until they are resolved.
- Support merchants during onboarding and documentation requirements.
- Escalate complex or technical issues when needed.
- Maintain accurate records of customer interactions and cases.
- Identify recurring issues and help improve the overall customer experience.
- Bachelor’s degree.
- Experience in customer service or customer support.
- Strong communication and problem-solving skills.
- Customer-focused with good follow-up skills.
- Comfortable handling multiple customer cases.
- Fintech, payments, or financial services experience is a plus.
- Arabic and English communication skills.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at Moyasar Financial Company?
The salary for this Customer Service Specialist role at Moyasar Financial Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at Moyasar Financial Company located?
This Customer Service Specialist role at Moyasar Financial Company is based in Riyadh, Riyadh Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at Moyasar Financial Company full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist role in the Customer Services department at Moyasar Financial Company.
Which team or department does the Customer Service Specialist at Moyasar Financial Company belong to?
This Customer Service Specialist position is part of the Customer Services department at Moyasar Financial Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist position at Moyasar Financial Company?
Click the "Apply Now" button on this page. You will be redirected to Moyasar Financial Company's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Specialist job at Moyasar Financial Company posted?
This Customer Service Specialist position at Moyasar Financial Company was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
Moyasar Financial Company
You'll be redirected to Moyasar Financial Company's official application page on workable.