BI Developer
payugpo
Customer Service Specialist 24/7 (Polish native)
payugpo· GPO EMEA - Operations
About this role
About PayU
PayU is an international payment service provider with a leading position in Poland and other European markets. The company provides businesses with secure, flexible and easy-to-integrate solutions for accepting and managing online payments, connecting merchants with consumers and financial institutions.
PayU supports a wide range of payment methods, including payment cards, digital wallets and locally preferred payment options, such as BLIK and fast bank transfers in Poland. Its offering also includes instalment payments and Buy Now, Pay Later (BNPL), cross-border payments and recurring payment solutions. PayU serves businesses across industries and of all sizes - from small and medium-sized enterprises to leading e-commerce brands, as well as companies in the financial services and technology sectors.
We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.
EXCITED YET? Keep reading to discover more about this opportunity!
RESPONSIBILITIES AND KEY ACTIVITIES
- Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system,
- Managing customer databases in the operating system,
- Verification and identification of contacting customers and substantive recognition of the reported problem,
- Recording and forwarding requests to other operational departments,
- Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
QUALIFICATIONS AND EXPERIENCE
- Education - minimum secondary education,
- English language – minimum B2 level,
- Very good knowledge of the Polish language both in speech and writing,
- Ability to formulate thoughts clearly in written form,
- Good working knowledge of the Office package (Word, Excel, Power Point),
- Minimum six months of experience in Customer Support.
BEHAVIOURAL COMPETENCIES
- Communicativeness,
- Ability to work as part of a team,
- High personal culture,
- Ability to build a positive company image.
WHAT WE OFFER
- Work in an international organization operating in a rapidly changing industry,
- Full-time employment under a contract of employment,
- Benefits: ability to develop one’s own package in MyBenefit system,
- Series of training,
- Friendly work atmosphere in a cooperation-driven team,
- Ability to work in a hybrid model,
- Quarterly bonus.
About us
At PayU, we are a international fintech and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist 24/7 (Polish native) position at payugpo?
The salary for this Customer Service Specialist 24/7 (Polish native) role at payugpo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist 24/7 (Polish native) position at payugpo located?
This Customer Service Specialist 24/7 (Polish native) role at payugpo is based in Warsaw, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist 24/7 (Polish native) role at payugpo full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Specialist 24/7 (Polish native) role in the GPO EMEA - Operations department at payugpo.
Which team or department does the Customer Service Specialist 24/7 (Polish native) at payugpo belong to?
This Customer Service Specialist 24/7 (Polish native) position is part of the GPO EMEA - Operations department at payugpo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Specialist 24/7 (Polish native) position at payugpo?
Click the "Apply Now" button on this page. You will be redirected to payugpo's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Specialist 24/7 (Polish native) job at payugpo posted?
This Customer Service Specialist 24/7 (Polish native) position at payugpo was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist 24/7 (Polish native)
payugpo
You'll be redirected to payugpo's official application page on Lever.