Customer Service Specialist
About this role
Overview
Service Desk operations managing customer calls and emails. Resolves and / or escalates as appropriate.
Responsibilities
- Responsibilities depend on assigned level (I, II) and business needs
- Responsible for the effective management of customer calls and emails to include recording the call and issue, working within available means to resolve and/or escalate issues and provide feedback to the customer when issues are resolved
- Escalates call in accordance with department procedures
- Works with the supervisors and analysts to ensure processes are clearly defined and issues are prioritized and resolved
- Assists the supervisors and analysts with the optimization of people, processes and technology solutions that support inventory solutions
- Must be detail, action, and results oriented. Must demonstrate mature judgment in managing responsibilities
- Requires specialized expertise in the CHOP processes, methods, and skills related to inventory management
- Other duties as assigned
Qualifications
- High School diploma
- Experience working in materials distribution or logistics required. Experience working in healthcare desired
- Minimum 2 – 5 years’ experience in Materials Distribution to include a minimum of 1 year in hospital materials distribution, inventory management or logistics
- Requires specialized expertise in Materials Distribution and/or Logistics processes, methods, and skills related to inventory management and communication
- Good interpersonal skills, verbal and written communications skills are required for the successful management of this function
- Demonstrates good ability to prioritize work, strong organizational skills and initiative to improve processes
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Frequently Asked Questions
Is the salary disclosed for the Customer Service Specialist position at cbps?
The salary for this Customer Service Specialist role at cbps is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Specialist position at cbps located?
This Customer Service Specialist role at cbps is based in Upper Darby, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Specialist role at cbps full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Specialist role at cbps.
How do I apply for the Customer Service Specialist position at cbps?
Click the "Apply Now" button on this page. You will be redirected to cbps's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Specialist job at cbps posted?
This Customer Service Specialist position at cbps was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Specialist
cbps
You'll be redirected to cbps's official application page on icims.