Customer Service Senior Executive

sec· Samsung Vina Electronics Co., Ltd.
Apply Now ↗
📍 BITEXCO Financial Tower, Ho Chi Minh, VietnamFull time

About this role

Position Summary

1. Establish goals regarding market quality, and manage market quality index in order to achieve the goals.
2. Identify and analyze the market defects and customer complaints and share with the relative departments to solve problems.

Role and Responsibilities

• CS Operations Overall Key Performances Index (KPI) management:

- Monitor overall CS operations performance thru pre-defined system and index.

- Analyze KPIs and conduct comprehensive report to CS management.

• Sales Support Management:

- Main contact of CS Sales Support management to stakeholders.

- Execution to CS sales products: Service Package (B2C, B2B, SC+), Value-Added Services.

• Data Analysis:

- Set up model of data analysis for overall CS operation report and dashboard.

- Improve accuracy of data and avoid abnormal or mis-matching claims.

- Study CS operation productivity improvement based on data analysis.

• Operation Planning:

- Execution to CS processes, policies to improve CS service quality and sales support.

- Set up model of market sensing to report with CS management for operation planning and development strategy.

#Li-SAVINA

Skills and Qualifications

* Bachelor’s degree in Business Administration, Customer Service Operations or service-related functions

* Strong analytical skills with the ability to review data, identify operational issues, and support improvement initiatives.

* Able to communicate and present in Vietnamese and English

* Customer-oriented mindset, proactive working attitude, and strong teamwork/cross-functional collaboration skills.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Senior Executive position at sec?
The salary for this Customer Service Senior Executive role at sec is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Senior Executive position at sec located?
This Customer Service Senior Executive role at sec is based in BITEXCO Financial Tower, Ho Chi Minh, Vietnam. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Senior Executive role at sec full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Senior Executive role in the Samsung Vina Electronics Co., Ltd. department at sec.
Which team or department does the Customer Service Senior Executive at sec belong to?
This Customer Service Senior Executive position is part of the Samsung Vina Electronics Co., Ltd. department at sec. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Senior Executive position at sec?
Click the "Apply Now" button on this page. You will be redirected to sec's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Senior Executive job at sec posted?
This Customer Service Senior Executive position at sec was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Senior Executive
sec
Apply for this role ↗

You'll be redirected to sec's official application page on Workday.