Customer Service + Sales Support

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

About the role:

As Customer Service & Sales Support team member, you will play an important part in delivering a smooth customer experience and supporting day-to-day sales activity. This role is well suited to someone who enjoys working closely with customers, staying organised in a fast-moving environment, and contributing to a team that values service and follow-through.

What you will be responsible for:

• Handle inbound customer enquiries by phone, email, and in person.
• Prepare quotes, process sales orders, and confirm stock availability.
• Build strong customer relationships through responsive internal sales support.

• The role is ideally full-time, but we're open to considering a part-time arrangement (4 days per week) for the right candidate.

• Experience supporting customers across phone, email, and face-to-face channels.
• Experience in internal sales, customer service, or trade counter support.
• Knowledge of metals, building products, or industrial distribution.
• Knowledge of aluminium and stainless steel products.

• Supportive team and great workplace culture
• Flat structure and approachable leaders
• Enhanced parental leave
• Long-term stability with a growing, market-leading business

At Vulcan, we believe that being a diverse and inclusive workplace makes us better in every way. We are proud to have a diverse team from over 70 different countries and more than 90 different ethnicities from across our sites.

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you!

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.