Customer Service Representative with German

Job Description:

Envista is a dental corporation and we partner with dental professionals who do more than create healthy, beautiful smiles—they create confidence. To achieve their goals, they need a champion. They need someone who will be there for them, side by side and end to end.

Within the group, Ormco is an orthodontics business, currently looking for a Customer Service Representative.

In this role you will be  responsible for providing customer service to dental professionals.

What is your role going to look like?

• Together with 8 team members you will be supporting German speaking market

• Act as a primary point of contact for our clients and commercial teams

• Big part of your day will be order management- receiving, monitoring, and processing customer orders in Oracle

• You will also handle complaints or any other requests from our clients

• You can expect receiving requests primarily via email (CRM) or phone

Learn more about our Prague center here: www.envistaprague.com

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-SM1

Job Requirements:

• Fluent German and fluent English language

• Customer centric approach

• Good communication skills (efficient, friendly and positive)

• Curiosity and drive for continuous improvement

• Experience or ability to learn CRM and ERP tools

• Organizational skills and attention to details

We’re looking forward to receiving your CV.

Once being onboarded, you can expect comprehensive product training and continuous support from your direct supervisor and other team members

What can you look forward to?

• WELL certified offices we’re the only office in CEE with Platinum certification in WELL (program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)

• Ulekare.cz – medical support for you and your family (24/7 medical consultation, appointments, vaccinations)

• 25 days of vacation

• 4 paid sick days

• Meal vouchers

• Hybrid work model

• Contribution to wellness and leisure activities - Multisport and Edenred

• Retirement plan contribution and life insurance

• Language courses

• Employee Assistance Program - free consultations in mental health, legal and financial areas for you and your family members

• Company discounts

• Attractive work environment in Prague 8 – Libeň

• Free parking in the office

Operating Company:

Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.