Customer Service Representative (Japanese Speaker)
cigna· MY1 Cigna International Health Services Sdn Bhd
About this role
Position: Customer Service Representative (Japanese Speaker) - GEH APAC
Job description
As a Customer Service Representative you will be the first point of telephone contact for our global member who holds global employer health insurance with us. Previous experience in customer service is essential for this role.
Key responsibilities
- Receives requests by email and telephone regarding insurance claims/policies. Responds to inquiries from policy holders, clients, brokers and/or others.
- Provide the highest level of customer service, striving for first-contact resolution, responding within agreed timelines on medical claims in line with customer benefits.
- Ensure that all operating procedures and regulations are followed in accordance with policy terms and conditions.
- Provide quality advice and information to customers regarding their health benefits.
- Ensure turnaround times are met and ensure enquiries are settled within required timescales.
- Build relationships with internal departments and external service partners to ensure resources are fully utilized for the benefit of the customer.
- Actively support team members and contribute to the achievement of operational goals.
- Carry out any ad hoc tasks as required to meet business needs.
- Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
Minimum requirements
- Open to non-native Japanese speaker.
- Fluent in written and spoken Japanese and English.
- Confident decision-making and sound judgment
- Strong customer focus, with the ability to identify and resolve problems independently
- Proactive and process-oriented
- Ability to maintain high levels of customer satisfaction through effective and timely resolution of member enquiries
- Excellent attention to detail and accuracy
- Strong interpersonal skills, with clear verbal and written communication to both internal and external clients
- Ability to support Team Manager and senior team members with escalations
- Experience in health insurance or a call centre environment is an added advantage
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative (Japanese Speaker) position at cigna?
The salary for this Customer Service Representative (Japanese Speaker) role at cigna is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative (Japanese Speaker) position at cigna located?
This Customer Service Representative (Japanese Speaker) role at cigna is based in Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative (Japanese Speaker) role at cigna full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative (Japanese Speaker) role in the MY1 Cigna International Health Services Sdn Bhd department at cigna.
Which team or department does the Customer Service Representative (Japanese Speaker) at cigna belong to?
This Customer Service Representative (Japanese Speaker) position is part of the MY1 Cigna International Health Services Sdn Bhd department at cigna. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative (Japanese Speaker) position at cigna?
Click the "Apply Now" button on this page. You will be redirected to cigna's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative (Japanese Speaker) job at cigna posted?
This Customer Service Representative (Japanese Speaker) position at cigna was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (Japanese Speaker)
cigna
You'll be redirected to cigna's official application page on Workday.