Global Benefits Specialist
webtravelgroup
Customer Service Representative - Japanese
webtravelgroup· WebBeds Services Inc.
About this role
What you will do on your journey with WebBeds.
As a Customer Service Associate, you will be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed, issues are resolved, and customers receive the level of service WebBeds is known for.
You will handle enquiries via phone and email, liaise with Sales, Product, and suppliers to close out issues efficiently, and play an active role in converting and retaining business through consistently high-quality service.
In this role you will:
Key responsibilities
Booking management: Confirm and manage bookings from allotment and free sale, clearing pending and on-request bookings and ensuring supplier references are in place.
Customer query resolution: Respond to customer queries via phone and email within agreed SLAs, providing accurate information and timely resolutions.
Alternative accommodation handling: Provide alternate accommodation for denied bookings, working proactively to minimise disruption for customers.
Cross-functional liaison: Liaise with Sales, Product, and suppliers to resolve customer issues efficiently, escalating directly to hotels and suppliers when needed to close complaints.
System issue reporting: Identify and report system errors and limitations to your Supervisor and IT, ensuring issues are flagged and tracked for resolution.
Business retention and conversion: Retain and convert business by delivering a high level of customer service and promoting the WebBeds online system.
Financial follow-up: Follow up on mapping and payments with the accounts department, ensuring booking-related financial processes are completed accurately.
The skills we would love to see in your suitcase!
Fluency in spoken and written English and Japanese (mandatory)
Experience working in a customer-facing role
Strong communication and interpersonal skills
Ability to work under pressure and to tight deadlines
Demonstrate a capability to work in a changing environment and show strong conflict resolution skills
High level of emotional intelligence, keeping an even temperament and a can-do attitude
Advanced computer skills and strong analytical ability.
Team working skills with the ability to organise, plan effectively, and prioritise tasks to manage multiple activities.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative - Japanese position at webtravelgroup?
The salary for this Customer Service Representative - Japanese role at webtravelgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative - Japanese position at webtravelgroup located?
This Customer Service Representative - Japanese role at webtravelgroup is based in Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative - Japanese role at webtravelgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative - Japanese role in the WebBeds Services Inc. department at webtravelgroup.
Which team or department does the Customer Service Representative - Japanese at webtravelgroup belong to?
This Customer Service Representative - Japanese position is part of the WebBeds Services Inc. department at webtravelgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative - Japanese position at webtravelgroup?
Click the "Apply Now" button on this page. You will be redirected to webtravelgroup's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative - Japanese job at webtravelgroup posted?
This Customer Service Representative - Japanese position at webtravelgroup was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative - Japanese
webtravelgroup
You'll be redirected to webtravelgroup's official application page on Workday.