Customer Service Representative II

Overview

Trinseo is a different kind of global materials company – at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.  

A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers – ready to tackle any challenge and passionate about delivering value.  

As a global materials solutions provider focused on delivering innovative and sustainable solutions to our customers, we need people to feel respected and included so they can be more creative, innovative, and successful. We strive to create workplaces that reflect all communities and customers we serve and where everyone feels empowered to bring their full, authentic selves to work. That's why we're fully committed to inclusion across race, gender, age, religion, identity, and experience to drive us forward every day. 

Overview (Scope of Role)

The Customer Service Representative will be responsible for a standard order management of a customer portfolio with medium complexity across various customer segments in accordance with standard operating procedures. This individual could own more complex Order Handling processes like Consignment stock, Consignment, Gastation or return processes, HS Code Classifications, etc. 

This will be a hybrid position in Midland, MI. 2-3 days per week in office. 

Responsibilities

• Ensuring all customer orders are entered, processed and confirmed within agreed timelines with high accuracy rate via multiple channels.
• Follow through order Lifecyle, keeping order up to date and proactively communicate changes to customers and issue order reconfirmations.
• Maintain customer specific master data (outputs, CMIR, contacts) to ensure automated processes flow well.
• Monitors mailboxes, fax and phones, responds to customer enquiries & resolves complaints
• Foster and builds strong relationships with customer, identifies repeat issues/trends which may have an impact on customer satisfaction.
• Processes "Ask Trinseo" inquiries and enter leads into Salesforce.

Qualifications

• Minimum of Associates Degree (2y) or equivalent training/apprenticeship in the field of Supply Chain, Business Administration or Commercial
• 3-5+ years of relevant work experience, preferable in customer service, supply chain or logistics.
• Strong Microsoft Office and Excel skills
• SAP experience is a plus 
• Excellent communication skills and customer service orientation 

Equity And Inclusion

With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.

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