Inbound Sales Representative
Fair Trade Outsourcing
Customer Service Representative for Medical Account
Fair Trade Outsourcing· Operations
About this role
Job Purpose
Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United States.
Specific Duties and Responsibilities
The following are the specific duties and responsibilities of the Customer Service Representative
- Always adheres to HIPAA Law
- Anwer requests for support via a chat feature of the Visby Medical App, by phone calls to customer support, or by email.
- Handle all requests for support based on pre-approved scripts and/or the exact content of the product’s user instructions, instructions for use, frequently asked questions and/or content on Visby’s website that is dedicated to OTC products.
- Never allowed to provide medical advice, outside of reading the exact content from approved materials, including scripts, the product’s user instructions, instructions for use, frequently asked questions and/or content on Visby’s website that is dedicated to OTC products.
- Record all customer support activities in the Customer Support Module of Salesforce in real time.
- Provide technical support issue and should have a case with a description of support activity and the resolution.
- The customer compliant unit may review cases to ensure compliance with the complaint handling process.
- Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle and record PII and SPI from OTC customers.
- Record PII and SPI in the chat feature of the Visby Medical App, in the Salesforce customer support module, and in the case of an order/ replacement using approved order processing tools as outlined in Visby OTC PII and SPI Data Matrix. Make every effort to limit the collection of PII and SPI only to what is needed to provide customer support.
- Only disclose PII or SPI to the compliant handling unit or as authorized int he Visby OTC PII and SPI Data Matrix.
- Immediately report any potential cybersecurity or data privacy incident to Customer Support Leadership. Customer Support Leadership will investigate the potential incident and report it to the PSO and/or DPO, as soon as possible, typically within one working day.
REQUIREMENTS
- Minimum 1 yr Customer experience
- Preferably with prior data entry or CSR experience
- Prior knowledge of Retail Ops or similar order processing system a plus
- Ability to learn quickly
- Positive attitude
- Desire to help customers
- Strong written skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Mid to Senior level English proficiency
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative for Medical Account position at Fair Trade Outsourcing?
The salary for this Customer Service Representative for Medical Account role at Fair Trade Outsourcing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative for Medical Account position at Fair Trade Outsourcing located?
This Customer Service Representative for Medical Account role at Fair Trade Outsourcing is based in Iloilo City, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative for Medical Account role at Fair Trade Outsourcing full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative for Medical Account role in the Operations department at Fair Trade Outsourcing.
Which team or department does the Customer Service Representative for Medical Account at Fair Trade Outsourcing belong to?
This Customer Service Representative for Medical Account position is part of the Operations department at Fair Trade Outsourcing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative for Medical Account position at Fair Trade Outsourcing?
Click the "Apply Now" button on this page. You will be redirected to Fair Trade Outsourcing's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Service Representative for Medical Account job at Fair Trade Outsourcing posted?
This Customer Service Representative for Medical Account position at Fair Trade Outsourcing was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative for Medical Account
Fair Trade Outsourcing
You'll be redirected to Fair Trade Outsourcing's official application page on breezy.