Customer Service Representative- Dealer
springswindowfashions
Customer Service Representative- Dealer
About this role
Description
Job Summary
Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m. During the week the hours are 11:30 a.m. - 8 p.m.
Job Duties
* Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as:
- Entry of multiple order types (initial, remake, repair parts etc.)
- Change/cancel/Out of Spec requests and order statuses
- Issuing credits (85%)
* Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures. (10%)
* Complete other related duties as assigned by Supervisor. (5%)
Requirements
Education and Experience
* High School Diploma required
* Minimum of one year combined customer service experience and/or related education
* Personal computer experience
Knowledge, Skills, and Abilities
* Excellent communication skills (written, oral, listening, approachable)
* Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently
* Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish
* Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.
* Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities
* Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.
* Utilizes established processes/procedures efficiently in daily work flows
* Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow
* Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current
Physical Requirements
* Work conditions are normal for an office environment.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative- Dealer position at springswindowfashions?
The salary for this Customer Service Representative- Dealer role at springswindowfashions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative- Dealer position at springswindowfashions located?
This Customer Service Representative- Dealer role at springswindowfashions is based in MONTGOMERY, PA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative- Dealer role at springswindowfashions full-time or part-time?
This is listed as a OTHER position. It is posted as a Customer Service Representative- Dealer role at springswindowfashions.
How do I apply for the Customer Service Representative- Dealer position at springswindowfashions?
Click the "Apply Now" button on this page. You will be redirected to springswindowfashions's official application portal hosted on icims where you can submit your application directly.
When was the Customer Service Representative- Dealer job at springswindowfashions posted?
This Customer Service Representative- Dealer position at springswindowfashions was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative- Dealer
springswindowfashions
You'll be redirected to springswindowfashions's official application page on icims.