Customer Service Representative(CSR)

CSN Collision
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📍 Schaumburg, Illinois, United States

About this role

About CSN Collision

CSN Collision is a leading collision repair company with over 230 locations nationwide, dedicated to providing top-notch customer service and quality vehicle repairs. We are committed to ensuring every customer feels valued and confident in our services.

Role Overview:

We are seeking a dedicated and customer-oriented Customer Service Representative (CSR) to join our team. The CSR will serve as the primary point of contact for customers, managing communication throughout the repair process, coordinating with insurance companies, and ensuring an exceptional customer experience. The successful candidate will handle scheduling, payment processing, and provide timely updates to customers and internal teams.

Key Responsibilities:

  • Greet customers warmly and maintain positive rapport throughout the repair process.
  • Answer incoming phone calls, respond to emails, and handle inquiries professionally.
  • Coordinate repair appointments, vehicle drop-offs, and pickups efficiently.
  • Communicate with insurance companies to verify coverage, deductibles, and process claims.
  • Manage rental car arrangements, including scheduling and returns.
  • Process customer payments accurately and maintain detailed records.
  • Update customers regularly on the status of their vehicle repairs.
  • Assist in resolving customer concerns and escalate issues when necessary.
  • Maintain organized documentation and update relevant management systems.
  • Proven experience in a customer service role, preferably in automotive or collision repair industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency with computer systems and software, including scheduling and claims management tools.
  • Ability to work effectively both independently and as part of a team.
  • Detail-oriented with a commitment to accuracy.
  • Valid driver’s license is an asset.
  • Ability to remain calm and professional in high-pressure situations.
  • Competitive pay
  • Benefits
  • Hours of Operation: Monday - Friday 8:00 am - 5:00 pm

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative(CSR) position at CSN Collision?
The salary for this Customer Service Representative(CSR) role at CSN Collision is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative(CSR) position at CSN Collision located?
This Customer Service Representative(CSR) role at CSN Collision is based in Schaumburg, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Representative(CSR) position at CSN Collision?
Click the "Apply Now" button on this page. You will be redirected to CSN Collision's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative(CSR) job at CSN Collision posted?
This Customer Service Representative(CSR) position at CSN Collision was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative(CSR)
CSN Collision
Apply for this role ↗

You'll be redirected to CSN Collision's official application page on workable.