Customer service representative and assembly planner

Company Description

KOSTAL is a leader in the Automotive industry generated from German multinational company, with 44 locations in 20 countries, we have reached more that 3.300 million sales in 2022 and aiming more the upcoming years, with a platform of 19100 employees, and more that 10% of the revenue are re-invested in the R&D.

With decades of experience in the assembly of switches for a big variety of customers, our Moroccan division was developed to be one the best KOSTAL sites worldwide.

We are committed to stand out from the rest and value our customers, we have made it priority to understand our customer’s need and rise to that level in every challenge.

If you’re dynamic, motivated, willing to learn and to be part of our next success, We invite you to apply, come, join to participate in our mutual development.

Job Description

 -Act as a primary point of contact to customers by owning all the communication related to material deliveries, invoicing and claims disputes

- Receive, analyze and manage customer demands by ensuring on time deliveries

- Demonstrate proactivity and collaboration with various internal departments

- Launch assembly planning, based on forecasts, raw material and resources availability.

- Ensure the daily follow up of production output

- Understand complex customer needs and develop innovative solutions.

- Guarantee the customer satisfaction

Qualifications

- Degree : BAC +5 or equivalent ( Logistics / supply chain/ industrial management )

- Having 2 years of experience in the automotive industry

- Solid understanding of supply chain and logistics

- Good knowledge of SAP and ideally SAP S/4HANA.

- Advanced MS office skills, especially Excel Tool.

- Good level in French, English is mandatory (Spanish and German are preferable)

- Excellent analytical and problem solving skills.

- Highly effective communication and teamwork skills.

- Solid background in Lean management.

Additional Information

KOSTAL Morocco collects and processes your personal data as part of the recruitment process, exclusively for the purpose of managing applications. This processing has been submitted for authorization to the CNDP under number A-RH-391/2024.

The personal data collected may be shared only with the HR department, in compliance with confidentiality and applicable legal requirements.

In accordance with Law 09-08 on the protection of individuals with regard to the processing of personal data, you have the right to access, rectify, and oppose the use of your personal data. You may exercise these rights by contacting the HR department at the following address: RRHH.KOMOR@KOSTAL.COM.