Customer Service Representative
alphabeinsightinc
Customer Service Representative
About this role
Customer Service Representative (Print Production & Front Desk Coordinator)
About ABC Imaging
ABC Imaging is a global printing and visual communications company, providing one-stop visual solutions to Fortune 500 clients worldwide. With locations in the USA, London, Dubai, and Shanghai, we deliver end-to-end print production, graphics, and media services on a global scale.
Job Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our print production team. This role serves as the key link between clients and production, ensuring all print jobs, specifications, and deadlines are accurately managed from intake through completion.
The ideal candidate has experience in print production, prepress, or customer service within a graphics or printing environment.
Key Responsibilities
- Monitor and process incoming print jobs via email, production bins, and front counter intake
- Accurately code and log customer tickets according to company guidelines and production workflows
- Serve as the primary point of contact for client inquiries, job specifications, deadlines, and budgets
- Communicate job requirements clearly to production teams, including operators and prepress staff
- Review incoming job details to ensure accuracy, completeness, and print readiness
- Follow up with clients regarding file issues, production questions, and scheduling updates
- Track jobs through completion and ensure proper job closure, delivery, and shipment logging
- Provide professional front desk and phone support to clients and internal teams
- Maintain a clean, organized, and efficient reception and production intake area
- Manage office and production supplies inventory
- Support production staff with administrative and workflow assistance as needed
- Perform additional duties as assigned by management
Qualifications
- Strong organizational skills and exceptional attention to detail
- Experience with Reprographics
- Experience in customer service, print production, prepress, or graphics environment preferred
- Working knowledge of offset printing, digital printing, and production workflows
- Familiarity with prepress processes and file preparation standards
- Strong problem-solving and solutions-oriented mindset
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced, deadline-driven production environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Experience with graphics applications (Adobe Creative Suite preferred) is a plus
Frequently Asked Questions
What is the salary for the Customer Service Representative role at ABC Imaging?
The listed salary for this Customer Service Representative position at ABC Imaging is USD 20–22. This is an FULL TIME role.
Where is the Customer Service Representative position at ABC Imaging located?
This Customer Service Representative role at ABC Imaging is based in Los Angeles, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at ABC Imaging full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role at ABC Imaging.
How do I apply for the Customer Service Representative position at ABC Imaging?
Click the "Apply Now" button on this page. You will be redirected to ABC Imaging's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Service Representative job at ABC Imaging posted?
This Customer Service Representative position at ABC Imaging was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
ABC Imaging · 💰 USD 20–22
You'll be redirected to ABC Imaging's official application page on breezy.