Customer Service Representative
sbmmanagement
Customer Service Representative
bluescope· Customer Service
About this role
Company Description
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Archerfield, QLD. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
In this diverse and challenging role, you will support our team by managing enquiries from customers via phone and email.
What Will You Do?
Providing tailored solutions to our customers, you will:
manage your customer portfolio via phone and email, as well as provide quotes and queries
prepare and enter customer orders into our operating system
collaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
coordinate and manage the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
manage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience
More About You
You are someone who demonstrates behavioural flexibility to enable collaboration with a mix of personalities and behavioural styles. Along with your ability to understand and uncover customer needs and transforming these into improved service offerings, you'll bring:
a commitment to your own safety and well-being while caring for others
excellent communication, negotiation and interpersonal skills
strong customer focus with the ability to resolve issues effectively and efficiently
the ability to pick up new and custom IT systems quickly
a proactive approach in building constructive and effective relationships
high attention to detail and ability to complete multiple tasks simultaneously
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close: Thursday 3rd August 2026.
Qualifications
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at bluescope?
The salary for this Customer Service Representative role at bluescope is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at bluescope located?
This Customer Service Representative role at bluescope is based in Archerfield, Archerfield, QLD, Australia, au, QLD. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at bluescope full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Customer Service department at bluescope.
Which team or department does the Customer Service Representative at bluescope belong to?
This Customer Service Representative position is part of the Customer Service department at bluescope. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at bluescope?
Click the "Apply Now" button on this page. You will be redirected to bluescope's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at bluescope posted?
This Customer Service Representative position at bluescope was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
bluescope
You'll be redirected to bluescope's official application page on SmartRecruiters.