Customer Service Representative
alphabeinsightinc
Customer Service Representative
Fair Trade Outsourcing· Operations
About this role
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Adhere to provided scripts and FAQ responses.
- Learning and understanding company insurance products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
REQUIREMENTS
- Excellent communicator, both oral and written
- Strong problem solving and communication skills
- Strong analytical skills to investigate and resolve customer issues
- Able to multitask efficiently under time pressure
- Previous experience in managing customer focused teams
- Proven experience in managing a service and support focused team culture
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Fair Trade Outsourcing?
The salary for this Customer Service Representative role at Fair Trade Outsourcing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Fair Trade Outsourcing located?
This Customer Service Representative role at Fair Trade Outsourcing is based in Iloilo City, PH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Fair Trade Outsourcing full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Operations department at Fair Trade Outsourcing.
Which team or department does the Customer Service Representative at Fair Trade Outsourcing belong to?
This Customer Service Representative position is part of the Operations department at Fair Trade Outsourcing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Fair Trade Outsourcing?
Click the "Apply Now" button on this page. You will be redirected to Fair Trade Outsourcing's official application portal hosted on breezy where you can submit your application directly.
When was the Customer Service Representative job at Fair Trade Outsourcing posted?
This Customer Service Representative position at Fair Trade Outsourcing was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Fair Trade Outsourcing
You'll be redirected to Fair Trade Outsourcing's official application page on breezy.