Customer Service Representative
sbmmanagement
Customer Service Representative
Third Way Health, Inc.· Operations
About this role
About the position:
We’re looking for a full-time Patient Concierge Representative for our Patient Concierge Team in the Peru area. As part of our Patient Concierge Team you will have the chance to help us improve the healthcare experience in the US for thousands of patients. Ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns.
Responsibilities:
- Take patient calls and help patients to e.g., schedule appointments, navigate intake, etc.
- Provide accurate, satisfactory answers to patients’ queries and concerns
- De-escalate situations involving dissatisfied patients, offering patient assistance and support
- Contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit)
- Guide patients through navigating the practice website and or troubleshooting the member/patient app
- Help patients to find the right care and specialists within the practice network
- Review patient accounts, providing updates and information about billing and other account items
- Collaborate with other concierge services professionals to improve patient experience
- Help to train new employeesand inform them about the company’s customer management policies
Required skills and qualifications:
- University degree
- Strong communication, both written and verbal (candidates must be fluent in English and Spanish, C1 or above preferred)
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Excellent troubleshooting skills
- Computer literacy (experience with Salesforce Health Cloud is a plus)
- Phone skills, including familiarity with complex or multi-line phone systems
- Expertise in the customer service area and/or healthcare is a plus
Who we are:
third way health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Third Way Health, Inc.?
The salary for this Customer Service Representative role at Third Way Health, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Third Way Health, Inc. located?
This Customer Service Representative role at Third Way Health, Inc. is based in Miraflores, Peru. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Third Way Health, Inc. full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Operations department at Third Way Health, Inc..
Which team or department does the Customer Service Representative at Third Way Health, Inc. belong to?
This Customer Service Representative position is part of the Operations department at Third Way Health, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Third Way Health, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Third Way Health, Inc.'s official application portal hosted on rippling where you can submit your application directly.
When was the Customer Service Representative job at Third Way Health, Inc. posted?
This Customer Service Representative position at Third Way Health, Inc. was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Third Way Health, Inc.
You'll be redirected to Third Way Health, Inc.'s official application page on rippling.