Customer Service Representative
sbmmanagement
Customer Service Representative
OrthoAtlanta· Clinic
About this role
What You’ll Do
As a Customer Service Representative at OrthoAtlanta, you’ll:
• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager
A Great Fit If You…
• Thrive in a busy, phone-driven environment with fast call volume
• Bring empathy, clarity, and efficiency to every patient interaction
• Communicate with confidence and compassion—both in writing and over the phone
• Stay organized and composed, even during high-pressure moments
• Understand the importance of accuracy in patient records and scheduling
What You’ll Need
• High school diploma or GED
• 2+ years of experience in a medical office or call center (preferred)
• Working knowledge of Epic (strongly preferred)
• Familiarity with medical terminology (preferred)
• Excellent verbal and written communication skills
• Detail-oriented with strong time management and multitasking abilities
• Discretion, professionalism, and a team-first mindset
Why OrthoAtlanta?
• Join a trusted name in orthopedic and sports medicine care
• Be part of a patient-first culture where your voice and contributions matter
• Enjoy ongoing opportunities for career growth and development
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
Location: Atlanta, GA
Schedule: Full-time Hourly
Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta
Become part of OrthoAtlanta, one of the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at OrthoAtlanta?
The salary for this Customer Service Representative role at OrthoAtlanta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at OrthoAtlanta located?
This Customer Service Representative role at OrthoAtlanta is based in Atlanta, GA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at OrthoAtlanta full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the Clinic department at OrthoAtlanta.
Which team or department does the Customer Service Representative at OrthoAtlanta belong to?
This Customer Service Representative position is part of the Clinic department at OrthoAtlanta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at OrthoAtlanta?
Click the "Apply Now" button on this page. You will be redirected to OrthoAtlanta's official application portal hosted on rippling where you can submit your application directly.
When was the Customer Service Representative job at OrthoAtlanta posted?
This Customer Service Representative position at OrthoAtlanta was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
OrthoAtlanta
You'll be redirected to OrthoAtlanta's official application page on rippling.