Customer Service Representative
airliquidehr
Customer Service Representative
Culligan Ireland· Culligan Home Ireland
About this role
Job title: Customer Service Representative
Contract Type: Full Time Permanent, subject to 6 months' probation
Location: Claregalway, Co. Galway
Salary: €30,000 per annum, paid monthly
Culligan Home Ireland, a leader in the water treatment, is seeking a customer-focused and reliable Customer Service Agent to join our growing team. In this vital role, you will be the first point of contact for our customers, providing outstanding support and assistance across our range of water treatment services and solutions. You’ll work in a fast-paced environment, resolving issues, managing service bookings, and ensuring customer satisfaction.
If you’re passionate about helping people, have excellent communication skills, and enjoy working as part of a supportive team, we’d love to hear from you.
Core role and responsibilities:
- Respond to customer inquiries promptly, professionally, and with empathy via phone, email, or CRM platforms.
- Manage service bookings and product orders, including routing vans and coordinating with field technicians.
- Process customer accounts, update records, and ensure accurate data entry.
- Troubleshoot and resolve customer issues or complaints to a satisfactory conclusion.
- Promote and upsell appropriate services and products where relevant.
- Collaborate with other teams (Service, Sales, Finance) to ensure efficient service delivery.
- Maintain high standards of documentation and CRM system use.
- Contribute ideas to improve processes and customer satisfaction metrics.
- Meet individual and team KPIs related to response time, resolution quality, and service accuracy.
- Excellent communication skills
- Familiarity with CRM systems and/or Microsoft packages
- Experience in customer service or related field.
- Ability to work in a fast paced environment
- Postive attitude and a passion for helping others
- Experience in the water/service industry is desirable
- Monday-Friday working pattern
- Hybrid Working Model
- 23 Day's Annual Leave
- Company Pension Scheme
- Shopping discounts with Perks at Work
- 24hrs access to EAP
- Volunteering Day
- Employee support network and mental health assistance
- Opportunity for career progression
Frequently Asked Questions
What is the salary for the Customer Service Representative role at Culligan Ireland?
The listed salary for this Customer Service Representative position at Culligan Ireland is EUR 30K+. This is an Full time role.
Where is the Customer Service Representative position at Culligan Ireland located?
This Customer Service Representative role at Culligan Ireland is based in Claregalway, County Galway, Ireland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Culligan Ireland full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Culligan Home Ireland department at Culligan Ireland.
Which team or department does the Customer Service Representative at Culligan Ireland belong to?
This Customer Service Representative position is part of the Culligan Home Ireland department at Culligan Ireland. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Culligan Ireland?
Click the "Apply Now" button on this page. You will be redirected to Culligan Ireland's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Culligan Ireland posted?
This Customer Service Representative position at Culligan Ireland was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Culligan Ireland · 💰 EUR 30K+
You'll be redirected to Culligan Ireland's official application page on workable.