Customer Service Representative
sbmmanagement
Customer Service Representative
marmon· Wilbert Funeral Services, Inc.
About this role
Wilbert Funeral Services, Inc.
Rather than creating technical drawings yourself, you will act as a vital consultant—helping families navigate our extensive design catalogs to find the perfect starting point, which you will then coordinate with our professional design team for final execution.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
We are seeking a compassionate, detail-oriented, and professional Retail Monument Sales Associate to join our Monument Division in Meridian, Idaho. In this role, you will be the primary point of contact for families, guiding them through the process of selecting a lasting memorial.Rather than creating technical drawings yourself, you will act as a vital consultant—helping families navigate our extensive design catalogs to find the perfect starting point, which you will then coordinate with our professional design team for final execution.
Guided Consultations: Meet with clients to discuss memorial options and materials with empathy, helping them navigate emotional decisions without feeling rushed.
Design Selection: Assist families in browsing our design books to identify styles, motifs, and layouts that resonate with their vision for a loved one’s tribute.
Design Team Liaison: Clearly document the family’s preferences and selected "starting point" from the catalog, providing detailed notes to our internal design team to ensure the final proofs reflect the client's wishes.
Sales & Project Management: Manage the end-to-end sales process, from initial inquiry and quoting to final contract signing and payment collection.
Regulatory Compliance: Coordinate with local cemeteries in the Treasure Valley area to ensure all selected monument styles meet specific size, material, and installation requirements.
Meticulous Record Keeping: Ensure all names, dates, and inscriptions are transcribed accurately from the client to the design order to guarantee 100% accuracy in the final product.
Showroom Excellence: Maintain a professional and welcoming showroom environment, ensuring displays and design books are organized and accessible.
Work Hours: M-F 9 am - 5:30 pm, alternating Saturday rotation 9 am-1 pm.
Qualifications
Experience: 2+ years in retail sales, memorial sales, or a high-touch customer service environment (e.g., funeral services, counseling, or luxury retail).
Interpersonal Skills: Exceptional active listening skills and the ability to navigate sensitive conversations with grace and professionalism.
Organizational Prowess: Highly organized with the ability to manage multiple files and ensure clear communication between the client and the production team.
Attention to Detail: A rigorous commitment to accuracy regarding biographical data and technical specifications.
Local Knowledge: Familiarity with Meridian and the surrounding Treasure Valley community is preferred.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at marmon?
The salary for this Customer Service Representative role at marmon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at marmon located?
This Customer Service Representative role at marmon is based in USA_ID_MERIDIAN_598 W Franklin Rd. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at marmon full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Wilbert Funeral Services, Inc. department at marmon.
Which team or department does the Customer Service Representative at marmon belong to?
This Customer Service Representative position is part of the Wilbert Funeral Services, Inc. department at marmon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at marmon?
Click the "Apply Now" button on this page. You will be redirected to marmon's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at marmon posted?
This Customer Service Representative position at marmon was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
marmon
You'll be redirected to marmon's official application page on Workday.