Customer Service Representative
alphabeinsightinc
Customer Service Representative
aviagen· Aviagen North America
About this role
Job Description Summary:
We are looking for a motivated and driven customer support professional to join Aviagen as a Customer Support Representative. As part of our operations team, you will work closely for success to help drive Aviagen’s customer support initiatives. You will be a primary point of contact for our Customers and will have a huge impact on customers experience and the growth of the company.Job Description:
Position Summary
The Central Planner is responsible for coordinating customer order fulfillment across multiple regions to ensure customer requirements and business priorities are met. This role serves as a key link between customers, regions, operations, and production planning. The Central Planner participates in order creation and maintenance, customer and business communications, fulfillment monitoring, data analysis, and the resolution of supply-related challenges.
The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities while maintaining a strong customer focus.
Duties
- Create, validate, and manage customer orders and changes within company systems, ensuring accurate order information and communication.
- Collaborate with teams to confirm order dates, fulfillment locations, and delivery requirements while supporting customer expectations, quality standards, and operational capabilities.
- Track, analyze, and report on production performance, order activity, and other planning metrics.
- Collaborate with planning teams and regional operations to resolve supply chain challenges.
- Support regional and customer requests by providing timely information, coordination, and issue resolution.
- Partner with central and regional teams, including customer service, operations, production planning, and sales, to ensure successful execution of order fulfillment.
Qualifications
- Bachelor's degree in Supply Chain Management, Business, Operations, Logistics, or a related field, or equivalent work experience.
- Two or more years of experience in planning, supply chain, customer order management, logistics, operations, or a related field.
- Strong proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience working with production and order management systems.
- Strong analytical, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong attention to detail and commitment to data accuracy and quality.Empathize with users to provide compassionate, succinct, relatable support, with a focus on building customer loyalty
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at aviagen?
The salary for this Customer Service Representative role at aviagen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at aviagen located?
This Customer Service Representative role at aviagen is based in Huntsville, AL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at aviagen full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Aviagen North America department at aviagen.
Which team or department does the Customer Service Representative at aviagen belong to?
This Customer Service Representative position is part of the Aviagen North America department at aviagen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at aviagen?
Click the "Apply Now" button on this page. You will be redirected to aviagen's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at aviagen posted?
This Customer Service Representative position at aviagen was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
aviagen
You'll be redirected to aviagen's official application page on Workday.