Customer Service Representative
alphabeinsightinc
Customer Service Representative
About this role
1 © Firstsource Solutions Limited | September 8, 2026
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM)
services. Firstsource specialises in helping customers stay ahead of the curve through transformational
solutions to reimagine business processes and deliver increased efficiency, deeper insights, and
superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the
US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering
complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial
Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title: Healthcare Digital Mailroom Specialist
Job Type: Full Time
Grade: H
Function/Department: Health Plan and Healthcare Services
Reporting to: Team Leader -Operations
Pay Range: XXXXX
Role Description: As a Digital Mailroom Specialist, you will be an integral part of our team,
responsible for efficiently managing high volumes of mail and documents in a fast-paced
environment. Your role is critical in meeting productivity metrics and ensuring the timely and
accurate processing of mail. You will also play a key role in electronic indexing, document
scanning, barcode creation, and outbound customer service.
Roles & Responsibilities
Must be able to work in a volume driven, fast paced, environment.
It is necessary to complete tasks in accordance with metric guidelines.
Identify and coordinate mail according to guidelines
Maintain high level of quality production, meeting hourly KPI’s
Perform electronic indexing
Scan processed documents
Create and validate envelope tracking and barcodes
Some Outbound customer service
Expected/Key Results
2 © Firstsource Solutions Limited | September 8, 2026
HS Diploma or equivalent
College Degree is a plus
Preferred Work Experience
1-2 years customer service experience
Competencies & Skills
Basic computer literacy
Excellent verbal and written communication skills
Ability to type 35-40wpm, with 95% accuracy
Ability to maintain high levels of confidentiality
Excellent attention to detail
Ability to work independently
Ability to multi-task
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Firstsource?
The salary for this Customer Service Representative role at Firstsource is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Firstsource located?
This Customer Service Representative role at Firstsource is based in US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Representative position at Firstsource?
Click the "Apply Now" button on this page. You will be redirected to Firstsource's official application portal hosted on successfactors where you can submit your application directly.
When was the Customer Service Representative job at Firstsource posted?
This Customer Service Representative position at Firstsource was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Firstsource
You'll be redirected to Firstsource's official application page on successfactors.