Customer Service Representative
alphabeinsightinc
Customer Service Representative
rhe· 5651 Rhenus Warehousing Solutions IND LLC
About this role
What You Can Expect:
- Serve as the primary point of contact for assigned customer accounts, providing timely, professional, and solutions-focused support.
- Respond to customer inquiries promptly, communicate shipment or operational updates, and proactively manage customer expectations.
- Coordinate closely with warehouse operations to resolve service issues, investigate discrepancies, and ensure customer requirements are met.
- Take ownership of customer concerns through resolution, escalating issues to management when appropriate.
- Track customer requests, value-added services, and operational activities while maintaining accurate documentation and shared records.
- Coordinate weekly billing activities with the Finance team to ensure timely invoices, resolve billing discrepancies, and support the weekly billing cycle.
- Assist with customer claims by gathering documentation, maintaining claim records, and supporting investigations alongside the operations team.
- Prepare and maintain customer reports, KPI trackers, meeting minutes, contracts, and operational documentation using Microsoft Excel and shared file systems.
- Participate in regular customer meetings and internal operational reviews, providing updates and supporting continuous improvement initiatives.
- Maintain accurate customer information within warehouse management systems and internal databases.
- Collaborate with cross-functional teams to ensure service expectations, contractual commitments, and customer deliverables are consistently achieved.
- Promote a safe, organized, and customer-focused work environment while demonstrating Rhenus values in daily interactions.
- Perform other duties and special projects as assigned.
What You Bring:
- 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
- Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
- Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
- Excellent verbal and written communication skills with a strong customer service mindset.
- Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
- Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
- Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
- Exceptional attention to detail with strong analytical and problem-solving abilities.
- Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
- Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
- Bilingual English/Spanish or English/German is considered a strong asset.
- Ability to work on-site five days per week at our Plainfield, Indiana facility.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at rhe?
The salary for this Customer Service Representative role at rhe is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at rhe located?
This Customer Service Representative role at rhe is based in Plainfield, IN, United States Of America. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at rhe full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the 5651 Rhenus Warehousing Solutions IND LLC department at rhe.
Which team or department does the Customer Service Representative at rhe belong to?
This Customer Service Representative position is part of the 5651 Rhenus Warehousing Solutions IND LLC department at rhe. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at rhe?
Click the "Apply Now" button on this page. You will be redirected to rhe's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at rhe posted?
This Customer Service Representative position at rhe was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
rhe
You'll be redirected to rhe's official application page on Workday.