Customer Service Representative
alphabeinsightinc
Customer Service Representative
tsys· Global Payments Asia Pacific Processing Company Limited
About this role
Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
- Begins to work off a phone queue to resolve a variety of payment and account related requests and inquiries (card activation, account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance/ information) for card holders (customers) of 2 or more assigned clients and are capable of working in various other call centers and clients. Provide more comprehensive responses by utilizing more complex and robust green screens of client systems and established documentation and processes. Enter required data into client provided systems and databases. Determine most reasons for customer issues using a client provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced CSRs or designated departments for further investigation and resolution.
- Further develops knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by regularly referring to online manuals and specific client training required to resolve card holder inquiries. Is certified under Global Payments quality certification programs.
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
- Phone customer service experience
Preferred Qualifications
- Typically Minimum 2 Years Relevant Exp
- On phone customer service experience; Global Payments systems end user experience
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at tsys?
The salary for this Customer Service Representative role at tsys is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at tsys located?
This Customer Service Representative role at tsys is based in KOWLOON, , CHINA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at tsys full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Global Payments Asia Pacific Processing Company Limited department at tsys.
Which team or department does the Customer Service Representative at tsys belong to?
This Customer Service Representative position is part of the Global Payments Asia Pacific Processing Company Limited department at tsys. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at tsys?
Click the "Apply Now" button on this page. You will be redirected to tsys's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at tsys posted?
This Customer Service Representative position at tsys was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
tsys
You'll be redirected to tsys's official application page on Workday.