Customer Service Representative
alphabeinsightinc
Customer Service Representative
serigraph· Sales & Marketing
About this role
Are you a detail-oriented professional who enjoys building strong customer relationships and keeping projects on track? Join Serigraph's Specialty Graphics team as a Customer Service Representative, where you'll play a key role in delivering exceptional service and ensuring customer orders move seamlessly from entry to shipment.
What You'll Do
- Enter and process customer orders accurately and efficiently.
- Coordinate production schedules to meet customer deadlines and business needs.
- Manage shipment logistics and expedite orders when necessary.
- Communicate with customers, sales representatives, and operations teams regarding order status, schedules, and updates.
- Process purchase orders, schedule changes, and rerun documentation.
- Monitor customer inventory levels and support margin objectives.
- Review production reports and maintain accurate records.
- Help identify and resolve quality concerns to ensure customer satisfaction.
- Support quality, safety, and environmental standards throughout daily operations.
As a Customer Service Representative, you'll serve as the primary connection between customers, sales teams, and production operations. Your focus will be on providing outstanding support, managing orders accurately, and ensuring customers receive a best-in-class experience.
Key Responsibilities:
What We're Looking For
- High school diploma or equivalent.
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Computer proficiency and experience entering data into business systems.
- Strong attention to detail and organizational skills.
- Ability to collaborate effectively with customers and internal teams.
- Experience with order entry, customer service, or production scheduling.
- Manufacturing or print industry experience.
- ERP system experience.
- Strong written and verbal communication skills.
- Familiarity with inventory management and production processes.
Required Qualifications:
Preferred Qualifications:
Who is Serigraph?
Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.
Life at Serigraph
The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:
Competitive wages
Access to earned wages before the scheduled payday
Paid time off, 10 paid holidays, and a vacation buy/sell program
Free onsite healthcare and telemedicine including COVID testing
Full benefits package including health, dental, vision, disability, and life insurance
401(k) eligibility on day one
Free onsite fitness facility and walking trails
Cross training, growth, and promotion from within
What are you waiting for? Apply to join the Serigraph team today!
*Serigraph is an Equal Opportunity Employer*
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at serigraph?
The salary for this Customer Service Representative role at serigraph is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at serigraph located?
This Customer Service Representative role at serigraph is based in West Bend, WI. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at serigraph full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Sales & Marketing department at serigraph.
Which team or department does the Customer Service Representative at serigraph belong to?
This Customer Service Representative position is part of the Sales & Marketing department at serigraph. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at serigraph?
Click the "Apply Now" button on this page. You will be redirected to serigraph's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Representative job at serigraph posted?
This Customer Service Representative position at serigraph was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
serigraph
You'll be redirected to serigraph's official application page on Lever.