Customer Service Representative
sbmmanagement
Customer Service Representative
treeguardians· Administration
About this role
Position Summary
Joseph Tree is looking for a Customer Service Representative as the first point of contact for customers, handling incoming phone calls and online inquiries while delivering exceptional customer service. This role focuses on converting customer inquiries into scheduled estimates and service appointments, maintaining accurate customer records, and creating a positive customer experience.
Primary Responsibilities
Phone Support (80%)
- Answer incoming customer calls professionally and efficiently.
- Schedule estimates and service appointments using company scheduling software.
- Gather and accurately document customer information and service requests.
- Answer questions about services, scheduling, billing, and service areas.
- Route technical inquiries to the appropriate estimator or manager.
- Make outbound calls to confirm, reschedule, or follow up on appointments.
- Follow established customer service standards and call procedures.
Online Lead Management (20%)
- Respond promptly to website inquiries and online quote requests.
- Contact prospective customers by phone or email to collect additional information.
- Convert online leads into scheduled appointments.
- Maintain accurate customer records in the CRM and scheduling system.
Qualifications
- High school diploma or GED.
- Two or more years of customer service, call center, receptionist, or phone support experience.
- Excellent verbal communication and customer service skills.
- Strong organizational, multitasking, and data entry abilities.
- Proficiency with computers, CRM systems, and scheduling software.
- Professional phone etiquette with dependable attendance.
Skills
- Customer service and relationship building
- Phone communication
- Appointment scheduling
- CRM and data entry
- Time management and organization
- Attention to detail
- Active listening
- Professionalism and reliability
About Joseph Tree:
Founded in 2004 by firefighter brothers Michael and David Joseph, Joseph Tree has grown into one of Central Ohio's most respected tree care companies. We are committed to providing professional, honest, and expert tree care while raising the standard for the industry through training, safety, and continuous learning. As a TCIA Accredited company with ISA Certified Arborists on staff, we take pride in delivering exceptional service to our customers and creating rewarding careers for our team.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at treeguardians?
The salary for this Customer Service Representative role at treeguardians is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at treeguardians located?
This Customer Service Representative role at treeguardians is based in Dublin, Ohio, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at treeguardians full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative role in the Administration department at treeguardians.
Which team or department does the Customer Service Representative at treeguardians belong to?
This Customer Service Representative position is part of the Administration department at treeguardians. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at treeguardians?
Click the "Apply Now" button on this page. You will be redirected to treeguardians's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative job at treeguardians posted?
This Customer Service Representative position at treeguardians was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
treeguardians
You'll be redirected to treeguardians's official application page on bamboohr.