Customer Service Representative

YBI Recruiting· CarynHealth
📍 Alpharetta, Georgia, United StatesFull time

About this role

CarynHealth is looking for customer service professionals to provide expertise and support to members, providers, and other healthcare advocates. Customer Service Representatives are responsible for providing direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to CarynHealth's healthcare products and solutions. The ideal candidate will have a commitment to service and providing a best-in-class experience for all callers.

Primary Responsibilities:

  • Respond to and resolve customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims and correspondence
  • Assist customers in website navigation and self-service options for their health plan
  • Own a problem through to resolution on behalf of a member in real time or through comprehensive and timely follow-up
  • Escalate member and provider issues to appropriate team members, as defined by our procedures
  • Provide education and status on previously submitted pre-authorizations or pre-determination requests
  • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
  • Proficient problem-solving skills
  • Proficient in translating healthcare-related terminology and complex processes into simple, step-by-step instructions customers can understand and act upon
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Proficient conflict management skills to include ability to resolve issues and demonstrating personal resilience
  • Ability to work without constant direction from management
  • Basic tasks are completed without review by others

Minimum Qualifications:

  • High School Diploma / GED
  • 1 or more years of customer service experience within the healthcare industry
  • Ability to successfully complete the company training program within the required timeframe
  • Ability to work regularly scheduled shifts within hours of operation, where lunches and breaks are scheduled
  • Flexibility to adjust daily schedule
  • Work overtime and/or weekends, as needed
  • 401(k)
  • Health insurance
  • Paid time off

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at YBI Recruiting?
The salary for this Customer Service Representative role at YBI Recruiting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at YBI Recruiting located?
This Customer Service Representative role at YBI Recruiting is based in Alpharetta, Georgia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at YBI Recruiting full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the CarynHealth department at YBI Recruiting.
Which team or department does the Customer Service Representative at YBI Recruiting belong to?
This Customer Service Representative position is part of the CarynHealth department at YBI Recruiting. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at YBI Recruiting?
Click the "Apply Now" button on this page. You will be redirected to YBI Recruiting's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at YBI Recruiting posted?
This Customer Service Representative position at YBI Recruiting was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.