Customer Service Representative

Job Description:

Job Summary:

The role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them.  Be able to understand and clearly explain to doctors over the phone and through email Versah’s products and how to use them with different implant systems and in clinical procedures.

This position is located in Jackson, Michigan.

Duties/Responsibilities:

• Interact with Versah customers over the phone and email
• Answer questions about Versah’s products and services
• Process orders and transactions
• Explain clinical procedures and help direct customers to online resources
• Resolve issues and troubleshoot technical problems
• Deliver information about a company’s offerings
• Provide proactive customer outreach
• Handle customer complaints
• Collect & analyze customer feedback
• Develop and document knowledge into helpful content

Job Requirements:

• HS Diploma or equivalent
• 1-3 years’ experience in a customer service-related field
• Bilingual preferred
• Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel.
• Excellence in accuracy and attention to detail. 
• Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations. 
• Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.

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Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan

Operating Company:

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.