Customer Service Representative
alphabeinsightinc
Customer Service Representative
materion· Materion Japan Ltd.
About this role
At Materion, everyone is included, respected and offered opportunity to grow. Join us!
Key Responsibilities:
- Communicate directly with customers via telephone / email regarding inquiries, orders, expedites and complaints.
- Quote to customers.
- Negotiate and adjust shipping schedule with customers, freight forwarders, Materion US Service Centers, and other Materion locations as required.
- Check inventory and product specifications to meet customer requirements.
- Enter customer orders and purchase to the global plants.
- Handle Import and Export documents (invoice, packing list, shipping instructions, B/L, L/C, insurance policy) and coordinate shipping schedules with freight forwarders and customers.
- Physical Inventory management of Performance Solutions products.
- Handle customer complaints (Return, credit notes) and work with Account Managers to resolve.
- Special tasks may be required by department manager.
Qualifications:
- University degree
- Language- Speak Japanese as native language; Must be able to communicate effectively in spoken and written English. TOEIC score 730 or more
- Skills- Experience of using ERP system is necessary, SAP is welcome. Basic Microsoft office skills. Experience of Import and Export shipping arrangements.
Materion Corporation and its subsidiaries (the “Company”) is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Please provide complete information. An incomplete application may affect your consideration for employment.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at materion?
The salary for this Customer Service Representative role at materion is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at materion located?
This Customer Service Representative role at materion is based in Tokyo, JPN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Representative at materion belong to?
This Customer Service Representative position is part of the Materion Japan Ltd. department at materion. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at materion?
Click the "Apply Now" button on this page. You will be redirected to materion's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at materion posted?
This Customer Service Representative position at materion was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
materion
You'll be redirected to materion's official application page on Workday.