Responsibilities:

• Provide proactive and responsive support for assigned customer accounts.

• Process customer orders, inquiries, and service requests through established channels.

• Resolve standard issues related to order status, backorders, pricing adjustments, and shipment exceptions.

• Coordinate with internal and external partners to address special orders, product availability, and fulfillment-related needs.

• Maintain accurate customer, order, and open-issue records.

• Escalate non-standard issues and recurring service gaps to the appropriate teams for timely resolution.

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Education:

• High School Diploma/GED or equivalent experience required.

Work Experience:

• 2+ years of experience in customer service, customer support, order management, customer operations, sales support, or a related field required.
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Skills and Knowledge:

• Strong customer service and communication skills.

• Ability to manage customer inquiries and orders accurately and efficiently.

• Strong problem-solving and follow-up skills.

• Ability to coordinate effectively with internal and external stakeholders.

• Attention to detail and ability to maintain accurate records.

• Ability to identify and escalate non-standard or recurring customer service issues.

• Ability to work effectively in a fast-paced, customer-focused environment.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned