Customer Service Representative
sbmmanagement
Customer Service Representative
Concord Servicing· Contact Center
About this role
About the Role:
Concord is a leading Loan Servicing Fintech company dedicated to delivering exceptional financial solutions. We are seeking an on-site Customer Service Representative to join our Contact Center team at our Scottsdale, AZ facility. As a Customer Service Representative, you will serve as a primary point of contact for customers, providing outstanding service while adhering to rigorous security and compliance standards. You will play a critical role in maintaining customer satisfaction, resolving account inquiries, and supporting loan servicing operations in a fast-paced, high-security environment.
Duties and Responsibilities:
- Serve as the primary point of contact for solar loan customers via inbound and outbound phone, email, and chat channels
- Handle inquiries related to loan account status, payment processing, billing disputes, and general account maintenance
- Accurately document all customer interactions, resolutions, and follow-up actions in the loan servicing platform
- Authenticate customer identity and maintain strict adherence to security protocols and data privacy requirements set by the solar loan originator
- Escalate complex or sensitive issues to the appropriate team or supervisor in a timely and professional manner
- Process payment arrangements, account updates, and service requests in accordance with established procedures and compliance guidelines
- Meet or exceed individual and team KPIs including call handle time, first-call resolution, quality scores, and customer satisfaction
- Participate in ongoing training to stay current on product updates, policy changes, and security requirements
- Collaborate with cross-functional teams including Collections, Operations, and Compliance to resolve customer issues
- Maintain confidentiality of all customer and company information in accordance with applicable regulations
Qualifications:
- 2–3 years of customer service experience, preferably in a contact center, financial services, or Fintech environment
- Strong verbal and written communication skills with the ability to clearly explain complex financial information
- Demonstrated ability to handle high call volumes while maintaining accuracy and professionalism
- Proficiency with CRM platforms, loan origination/servicing systems, and Microsoft Office Suite
- High attention to detail and commitment to data security and compliance
- Ability to work onsite at our Scottsdale, AZ Contact Center — this is a fully onsite position
Preferred:
- Experience in loan servicing, solar financing, or consumer lending
- Familiarity with regulatory frameworks
- Bilingual (English/Spanish) a plus
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Free Food & Snacks
- Wellness Resources
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Concord Servicing?
The salary for this Customer Service Representative role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Concord Servicing located?
This Customer Service Representative role at Concord Servicing is based in Scottsdale, Arizona, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Concord Servicing full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Contact Center department at Concord Servicing.
Which team or department does the Customer Service Representative at Concord Servicing belong to?
This Customer Service Representative position is part of the Contact Center department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Concord Servicing posted?
This Customer Service Representative position at Concord Servicing was posted on Jul 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Concord Servicing
You'll be redirected to Concord Servicing's official application page on workable.