Customer Service Representative

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

Summary:

The Customer Service Representative plays the critical role to effectively interface multiple functions across sales, marketing, product Engineering, application engineering and production planning in order to meet customers' requests and manage all kinds of pre-sales and post-sales activities.

RESPONSIBILITIES:

1.Liaison between field sales offices and corporate head quarter: provide support for order status, to regional sales manager.

2.Administrate and maintain the MPS forecast system – Adexa and customer relationship management system - vTiger.  

3.Act as the first customer contact person to handle customer inquiries for assign product lines, provide tactical support including but not limited to: customer inquiry, price quotation, lead times, and supporting sample information.

4.Process customer orders/changes accordingly to established department procedures after confirming the stock availability and customer product allocation,cmmunicate with customer on relevant information.Re-promise orders when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs. Arrange delivery schedules based on customers’ delivery requirements and electronically process delivery orders. Communicate timely with customers on delivery status.

5.Collect, document and consolidate customer feedbacks/complaints according to defined procedures. Initiate coordination with the relevant personnel such as sales, logistics, warehouse and finance to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards. Support supervisor/sales supervisor any unmet customer needs.

6.Prepare weekly, quarterly and annual forecast by collecting and reporting results.

7.Update and maintain daily, weekly and monthly reports for sales .

8.Work with sales office to compile monthly sell thru (POS) and inventory reports .

9.Coordinating with production control to ensure product availability.

REQUIREMENTS:
1.Familiar with MRP/ ERP system

2.Fluent in English speaking, writing, reading and listening

3.Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

4.Good team player, customer-oriented and strong sense of commitment

5.Solid organizational skills, including the ability to prioritize and multi-task

6.Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations excellent negotiation and problem solving skills.

7.High responsibility and Self-motivated

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.