Customer Service Representative
alphabeinsightinc
Customer Service Representative
tmhcc· HCC Service Company, Inc.
About this role
At WorldTrips, a proud member of the Tokio Marine HCC group of companies, we believe in more than just business—we believe in empowering our people. As a global leader in specialty travel medical and trip protection insurance, we are passionate about preparing travelers for the unpredictable while fostering a work environment where bold ideas and transformative solutions are valued at every level. Our mission, "To Be a Good Company," reflects our commitment to people and community, recognizing the importance of giving back and driving positive change.
We are proud to be named as a Top Workplace Winner for the past four years by IndyStar! Our newly renovated office, located in Carmel, IN, is only steps away from the Carmel City Center for shopping, dining, and entertainment. This is a hybrid position (3 days in office) with a 9:00AM – 5:30PM daily work shift.
We offer a competitive salary and benefits package including:
- $20/Hour Starting Pay
- No Weekends
- Full benefits (Medical, Dental, Vision, 401k)
- Casual dress environment
- Company-paid holidays plus 20 PTO days
The Adventure Ahead:
As the Customer Relations Representative, you will act as the first point of contact for all customer inquiries by effectively interpreting and discussing benefits, reviewing claims, and resolving service and product concerns or questions while providing extraordinary service to travel and medical insurance customers in various countries.
- Resolves incoming call and email inquiries for provider referrals, claim filing, claims status information, verification of benefits/eligibility, and pre-notification.
- Fulfill requests for claim forms and applications for clients.
- Resolve product or service problems by identifying area of concern and expediting correction or adjustment and following up to ensure resolution when needed.
Skills and Experience Needed:
- High School degree/GED
- Two years of Customer Service Experience
- Strong verbal and written communication skills
- Dependable
WorldTrips is an equal opportunity employer. Join a team where your success is our priority.
#LI-CM2
#Hybrid
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at tmhcc?
The salary for this Customer Service Representative role at tmhcc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at tmhcc located?
This Customer Service Representative role at tmhcc is based in Indiana - Carmel. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at tmhcc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the HCC Service Company, Inc. department at tmhcc.
Which team or department does the Customer Service Representative at tmhcc belong to?
This Customer Service Representative position is part of the HCC Service Company, Inc. department at tmhcc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at tmhcc?
Click the "Apply Now" button on this page. You will be redirected to tmhcc's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at tmhcc posted?
This Customer Service Representative position at tmhcc was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
tmhcc
You'll be redirected to tmhcc's official application page on Workday.