Customer Service Representative
alphabeinsightinc
Customer Service Representative
layup· Operations
About this role
At Layup Parts, we're developing the technology that will build the future.
We're a manufacturing technology company replacing months of lead time with days, using proprietary software, automation, and advanced manufacturing systems built for speed. Our customers are inventing what's next, in aerospace, defense, robotics, and beyond. To keep up with them, manufacturing has to change. That's what we're building.
This role is the operational hub between our customers and our production floor, owning orders from entry through invoicing while keeping buyers informed every step of the way. You'll manage order flow in our ERP system and handle the administrative work that keeps our customer accounts accurate and our service levels on target.
What You'll Do
- Own order entry from start to finish, keeping every order accurate and moving the moment it hits our ERP system
- Be the first voice of confidence buyers hear, sending fast, on-point order acknowledgements that set the tone for the whole relationship
- Partner closely with production to give customers real-time, reliable visibility into completion and shipping dates
- Team up with logistics and outside partners to get completed orders processed and out the door without a hitch
- Keep the finish line clean by routing completed jobs through the ERP system so accounting can invoice customers accurately and on time
- Take ownership of your response time and accuracy targets, protecting and elevating Layup's reputation with every customer rating
- Serve as the go-to first contact for calls, emails, and chats, routing every inquiry to the right team without delay
- Step in on escalations, working with sales, management, and QC to turn problems into resolved, satisfied customers
- Give the sales team a boost by handling the order-related admin work that keeps deals on track
- Represent Layup on customer supplier portals, keeping our information sharp, current, and professional
- Be the keeper of accurate customer account records, keeping billing and shipping addresses, contacts, and payment terms current and trustworthy
What We're Looking For
- Strong verbal and written communication skills
- Active listening and problem-solving ability
- ERP software experience
- Comfort supporting customers across multiple channels (phone, email, chat, social media)
- Solid data entry and documentation skills
- Basic troubleshooting skills
- Understanding of company products and services
Bonus Points
- Prior experience operating in a manufacturing environment
Equal Opportunity
Layup is an equal-opportunity employer. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance.
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Notice to Staffing Agencies & Search Firms
Layup Parts does not accept unsolicited resumes or candidate profiles from staffing agencies, search firms, or third-party recruiters. Please do not forward resumes to our hiring managers, Talent Acquisition team, or any other Layup employee. Layup is not responsible for, and will not pay, any placement fees related to unsolicited resumes or candidates submitted without a signed agreement and prior written authorization from Layup's Talent Acquisition team. Any resume or candidate information submitted outside of this process will be considered the property of Layup Parts, free of charge.
Frequently Asked Questions
What is the salary for the Customer Service Representative role at layup?
The listed salary for this Customer Service Representative position at layup is USD 30–35. This is an Full time role.
Where is the Customer Service Representative position at layup located?
This Customer Service Representative role at layup is based in Huntington Beach, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at layup full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Operations department at layup.
Which team or department does the Customer Service Representative at layup belong to?
This Customer Service Representative position is part of the Operations department at layup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at layup?
Click the "Apply Now" button on this page. You will be redirected to layup's official application portal hosted on lever where you can submit your application directly.
When was the Customer Service Representative job at layup posted?
This Customer Service Representative position at layup was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
layup · 💰 USD 30–35
You'll be redirected to layup's official application page on Lever.