Customer Service Representative

Manitowoc
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📍 Pune, Maharashtra, IndiaFull time

About this role

Customer Support - 

  1. Prepare the spare parts quotation
  2. Handle customer inquiries related to spare parts via phone/email.
  3. Technical clarification regarding spares parts/recommended spare parts list.
  4. Processing of complaints regarding spare parts orders.
  5. Identify customer requirements by interpreting equipment details, part number via manual page.

Dealer Support – 

  1. Serve as main point of contact for dealer regarding orders, pricing, stock availability and delivery schedule. 
  2. Technical supports to the dealers.
  3. Coordinate with internal department such as sales, production, Logistics, finance for order execution and issue resolution. 
  4. Prepare periodic reports on dealer performance, order trends and sales targets.

Back Support – 

  1. Working on Backlog on weekly basis.
  2. Warranty Registration in GWX Portal.
  3. Forecast demand for spare parts based on historical data.
  4. Maintaining Crane Care Inventory and safety stock.
  5. Part Extension within intercompany or locally.
  6. Sales Report, Revenue, and Profit margins on Weekly basis.
  7. Coordinate with external teams for procurement, delivery schedules & Pricing.

Service Support – 

  1. Arranging the Warranty Parts on emergency.
  2. Support to Service team members.
  3.  Collaborate with service and maintenance team to identify required parts.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at Manitowoc?
The salary for this Customer Service Representative role at Manitowoc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Manitowoc located?
This Customer Service Representative role at Manitowoc is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Manitowoc full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role at Manitowoc.
How do I apply for the Customer Service Representative position at Manitowoc?
Click the "Apply Now" button on this page. You will be redirected to Manitowoc's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Customer Service Representative job at Manitowoc posted?
This Customer Service Representative position at Manitowoc was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Manitowoc
Apply for this role ↗

You'll be redirected to Manitowoc's official application page on oraclecloud.