Customer Service Representative
sbmmanagement
Customer Service Representative
incora· Wesco Aircraft Hardware Corporation (China)
About this role
Purpose: To provide business support to sales team and provide professional and efficient service to customers
Duties and Responsibilities:
1. Be familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.
2. Understand and master Incora's JDE system and Intranet
3. Timely and effectively input sales quotation, manufacturer quotation and customer orders
4. Order entry and confirmation. Place ORDERS ACCORDING TO CUSTOMER/SALES/TECHNICAL SUPPORT instructions, ensure order entry is ACCURATE and follow up to ensure that the order is confirmed by CUSTOMER in writing.
5. Order tracking. Confirm delivery time with planning department to ensure the order is delivered on time as promised. Communicate with the logistics department when necessary to ensure that the goods can be delivered to the customer on time with good quality and quantity. Update the status of open orders to customers on a regular basis and keep good relationship with customers.
6. Complaint handling. Input all complaint information in a timely and accurate manner and handle all matters such as return and exchange.
7. Document management. According to the requirements of department management system, classify customer order related documents, update and keep timely, ensure the accuracy and completeness of documents.
8. Receive training, supervision and guidance on Incora systems, products, industries, suppliers and operations
9. Other customer service related business and tasks assigned by supervisor/manager.
Qualifications/Qualifications:
Bachelor's degree
2-3 years working in foreign company is preferred
Major in mechanical and aviation is preferred
English and EXCEL skills
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at incora?
The salary for this Customer Service Representative role at incora is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at incora located?
This Customer Service Representative role at incora is based in Shanghai, Pubei Rd, CHN. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at incora full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Wesco Aircraft Hardware Corporation (China) department at incora.
Which team or department does the Customer Service Representative at incora belong to?
This Customer Service Representative position is part of the Wesco Aircraft Hardware Corporation (China) department at incora. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at incora?
Click the "Apply Now" button on this page. You will be redirected to incora's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at incora posted?
This Customer Service Representative position at incora was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
incora
You'll be redirected to incora's official application page on Workday.