Customer Service Representative
alphabeinsightinc
Customer Service Representative
About this role
Work Location: Remote-
Job Type: Full-time
Pay:Starting Rate $14.00 per hour
Bilingual: $15.50 per hour
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
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Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Firstsource?
The salary for this Customer Service Representative role at Firstsource is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative job at Firstsource remote?
Yes, this Customer Service Representative position at Firstsource is remote, with team members based in Remote, Remote, US. You can work from home or anywhere in the supported regions.
How do I apply for the Customer Service Representative position at Firstsource?
Click the "Apply Now" button on this page. You will be redirected to Firstsource's official application portal hosted on successfactors where you can submit your application directly.
When was the Customer Service Representative job at Firstsource posted?
This Customer Service Representative position at Firstsource was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Firstsource
You'll be redirected to Firstsource's official application page on successfactors.