Customer Service Representative
alphabeinsightinc
Customer Service Representative
Klaiya· E-Commerce
About this role
Job Description:
Position Overview: As a Customer Service Representative (CSR), you will be the primary point of contact for our valued customers. You will handle inquiries, provide information, resolve complaints, and ensure customer satisfaction through exceptional service delivery. Your role is crucial in maintaining positive relationships with our clientele and contributing to our company's success.
Responsibilities:
Customer Interaction: Serve as the first point of contact for customers via phone, email, and in-person interactions. Address inquiries, provide product/service information, and offer solutions to customer concerns or issues.
Problem Resolution: Efficiently and effectively resolve customer complaints or conflicts by identifying the root cause of the issue and implementing appropriate solutions in a timely manner. Strive to exceed customer expectations and promote customer loyalty.
Order Processing: Process customer orders, returns, and exchanges accurately and promptly. Coordinate with relevant departments to ensure timely order fulfillment and delivery.
Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints using our CRM system. Generate reports as needed to track customer feedback and trends.
Product Knowledge: Develop a deep understanding of our products/services to provide comprehensive assistance and guidance to customers. Stay updated on product features, specifications, pricing, and promotions.
Cross-functional Collaboration: Collaborate closely with other departments such as Sales, Marketing, and Operations to address customer needs and improve overall customer experience. Provide feedback and insights gathered from customer interactions to relevant stakeholders.
Quality Assurance: Adhere to company policies, procedures, and service standards to ensure consistency and quality in customer service delivery. Continuously seek opportunities for process improvement and contribute to enhancing the customer service workflow.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at Klaiya?
The salary for this Customer Service Representative role at Klaiya is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Klaiya located?
This Customer Service Representative role at Klaiya is based in Manila, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Klaiya full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Customer Service Representative role in the E-Commerce department at Klaiya.
Which team or department does the Customer Service Representative at Klaiya belong to?
This Customer Service Representative position is part of the E-Commerce department at Klaiya. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Klaiya?
Click the "Apply Now" button on this page. You will be redirected to Klaiya's official application portal hosted on freshteam where you can submit your application directly.
When was the Customer Service Representative job at Klaiya posted?
This Customer Service Representative position at Klaiya was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Klaiya
You'll be redirected to Klaiya's official application page on freshteam.