Customer Service Representative
alphabeinsightinc
Customer Service Representative
greif· Greif Packaging LLC
About this role
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
035457 Customer Service Representative (Open)Job Description:
Key Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
- Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
- Collects and enters orders for new or additional products or services.
- Supports inside and outside sales.
- Updates and maintains files, including data entry.
- Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
- Trains new Customer Service Coordinators.
- Performs other duties as assigned.
Education and Experience
- Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
- Demonstrated skills in verbal and written communications.
- Solid knowledge of product.
- Proficient computer skills with the ability to learn new software.
- Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
- Good organization and data entry skills.
- Good attention to detail.
- Self starter that can work with minimal supervision.
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is $21.78 - $37.12 annually. Typically, a competitive wage for new hires will fall between26.00 to30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package, including competitive core benefits, paid time off, and a range of local benefits for eligible colleagues.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at greif?
The salary for this Customer Service Representative role at greif is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at greif located?
This Customer Service Representative role at greif is based in Corinth-MS. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at greif full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Greif Packaging LLC department at greif.
Which team or department does the Customer Service Representative at greif belong to?
This Customer Service Representative position is part of the Greif Packaging LLC department at greif. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at greif?
Click the "Apply Now" button on this page. You will be redirected to greif's official application portal hosted on workday where you can submit your application directly.
When was the Customer Service Representative job at greif posted?
This Customer Service Representative position at greif was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
greif
You'll be redirected to greif's official application page on Workday.